subject: A Brief Look At The Success Story Of The Call Center Industry Of The Philippines [print this page] How did the call center industry of the Philippines started? According to industry experts, the industry started not as a provider of live answering service, but as a provider of email response and managing services. Here is a brief history of how the call center industry of the Philippines started, of how it became successful, and how it dominated the world market.
Foundation of the Call Center Industry
According to industry experts, the call center industry of the Philippines started as a provider of email response and managing services. But similar to the call center industry today, the industry is also made up of different third-party companies.
The demand had changed when a number of these third-party companies had started to offer call center services in the market. Because of its usefulness compared to email management, many businesses had shifted their demand for Live Answering Service.
As the demand grew, the number of third-party companies in the Philippines had also grown to accommodate this growing demand, while the demand for email management has all been replaced. This prompted the start of the call center industry of the Philippines.
Expanding through the Philippine Market
The call center industry didnt only stop with their initial live answering service. When the number of call center companies had grown, the number of new call center services had also grown significantly, allowing more businesses to gain access to sophisticated customer relation services.
Popular examples of call center services that contributed to the growth of the call center industry include: customer care, technical support, order taking services, travel services, reservation services, financial services, educational services, as well as other business-to-business oriented Live Answering Service.
According to industry expert, because of these services, the call center industry was able to access other markets in the Philippines, from small and medium businesses, to large companies and corporations.
Call Center Industry of the Philippines in the World Market
Because of the success of the call center industry in the Philippine market, many foreign investors had visited the country to either outsource their Live Answering Servicev needs, or to start their own call center business. No matter the reason, the call center industry was able to penetrate the world market due to these foreign investors.
Recently, the Philippines were recognized as the call center capital of the world, which had also outpaced India as the largest provider of call center services in the world market. This is because of the industrys continuous efforts to provide the best type of call center solutions for every business needs.
