subject: 0800 Numbers Can Make Sure Your Business Never Misses Another Call [print this page] 0800 Numbers Can Make Sure Your Business Never Misses Another Call
Many UK businesses that own 0800 numbers are really excited about a new telecoms feature which has the major advantage of being able to divert all incoming calls if your lines are busy or if there is no answer.
This feature is called "Divert calls on Busy or No Answer" or DOBNA for short.
Simply put it means your business never need miss another phone call.
A custom plan can be set up which can involve up to 5 separate telephone numbers. The plan can include landline numbers, mobile phone numbers and answer phones. You can choose how many seconds the call rings at each number before it rolls over to the next number on the custom plan. This means your incoming phone calls follow you around wherever you may be.
Example 1: Let's say you have to leave the office urgently, after 10 seconds of ringing at your desk the call will follow your custom plan and divert through to your mobile. If your mobile phone is busy or you don't answer it then after a set length of time (prescribed by you) the call will then divert to the receptionist at your office who deals with the call.
Example 2: You are all ready on the phone when an important customer rings, the call diverts to the next number on the list you provide us with, however, this person is away from their desk in an internal meeting so the call then diverts to voicemail.
Diverting calls on busy or no answer is ideal for UK businesses because:
If you are in and out of the office a lot as it will make sure your calls still get answered
It makes sure your customer always has a contact point
It allows the calls to be transferred to a mobile, another landline or a voicemail which means you will never miss a call
If you are away from the office you can still answer a call.
Divert on busy or no answer (DOBNA) allows us to route calls to alternative numbers if you are not available. This makes your best customer feel happy that you are always available. All you need to do is supply your alternative contact details.
