subject: New BPO Markets Enthuse Entrepreneurs [print this page] New BPO Markets Enthuse Entrepreneurs New BPO Markets Enthuse Entrepreneurs
It seems that BPO firms are not the only ones looking for newer markets to pitch their services. Entrepreneurs of start-ups and small business firms are also looking at new call center markets. Their aim is to avail telephone answering services and help desk solutions at lower costs. Though quality remains a dicey question to tackle, entrepreneurs are looking at call center units that will meet their demands of more value for money.
It's common knowledge that start-ups don't really have much of money when they start out. It's only when they get some projects off the hook that they start making enough money to just break even. Profits come sometime down the line. The call centre units that are taking up the start-up projects are careful about this as well. They know that they are making an investment with their call center services. If they make a mark, they are going to get lucrative BPO project in the coming days.
In the current scenario, bagging call center projects is a challenge in itself. There is cut-throat competition. The same can be true on the inverse. For small business set-ups, hiring the big boys of the business process outsourcing sector is a far-off proposition. The entrepreneurs look for cheaper alternatives to suit their needs. They need business outsourcing partners who can attune themselves to the workings of a small firm. They want their projects to be handled in the best possible way because as a start-up, their initial projects will pave the way for them. They have to make an impression on their clients. From the perspective of the clients, hiring a start-up is taking a risk. The start-up has to justify this trust. If not, they get a bad taint in the business circles. Down the chain, the responsibility of living up to the expectations of the clients actually rest with the call centre.
The entrepreneurs understand that BPO markets like India and the Singapore, even the Philippines are saturated with call center hubs. There is stiff competition in these areas, rendering the call center services to be expensive. They are now looking at the call center units in countries like Sri Lanka and Indonesia to get their jobs done. The business outsourcing units of these countries are more than happy to oblige. Projects are the lifeline of business process outsourcing units. Phone answering service is definitely among the premiere call center services on offer. However, the start-ups are also offering projects other than telemarketing.
For example, help desk solutions is a very popular option. Search engine optimization and web marketing services rank high too. The availability of cheap labor encourages the answering service units to hire agents easily. The outfits are driving towards better quality to dispel the myth that telesales outsourcing to developing countries means compromising on the quality to balance the cost. As more BPO players come into the arena, these countries can hope to benefit well from this alliance. This could mean good news for the economy of these countries as well.
