subject: Against "hidden Rules" Qi Appliance Manufacturers To Upgrade Service - Water Heater, Home [print this page] This year's "3? 15" period, for This year's "3? 15" period, for
Home Appliances
Service industry, the second charge, etc. "hidden rules" of exposure to household appliances and again at the cusp of consumer rights. In order to restore the image of home appliances manufacturers to respond rapidly to the public, have to upgrade service standards and industry initiatives to break the "hidden rules", to show good consumer.
Flat-panel TV
Display extended warranty to 3 years
Popular in recent years compared to the sales situation, flat-panel TV service has suffered criticism. Which, as the machine account for more than 60% of the cost of the display, sale
Warranty
Customer complaints has been a "disaster area", to a certain extent, affect flat-panel TV industry's rapid promotion.
Present,
TV
After-sales service of "three guarantees" or in the implementation of the provisions introduced in 1995 for CRT (
CRT
) Television's national standards. Under the changes, TV products are only a "machine warranty for one year, three major parts warranty" as the service standard. But the "three guarantees" clause did not flat TV products to clearly defined service standards. It is understood that, in reality, the TV service, but most of the light brand CRT TV's "three guarantees" standard, but all the accounts for the major cost of the display flat-panel TV out of the outside of the main components.
Reporter learned to SONY,
Matsushita
, Samsung, Philips and other foreign brands represented by flat-panel TV sets for the 1 year warranty period, the main parts warranty for 3 years and display the warranty period is 1? 2 years. Most vendors will display some consumers out of the TV's "Major Component" deeply than puzzling. And various foreign brands, several well-known brand has announced the increase of domestic flat TV screen warranty.
Back in 2007, Haier, Skyworth,
TCL
, Hisense, Changhong and other domestic color TV giant has released a "3 year warranty," it has offered to give on the flat screen TV's 3-year warranty. And now, China
Electronic
Video Industry Association promulgated a new flat-panel TV sales service industry self-regulation document?? "Flat-panel TV post-sales implementation of the specification." In accordance with the "standard" provisions of the warranty period remains flat panel TV sets a year, display and other major components of the warranty extended to 3 years, which gives the flat-panel TV service a new "industry standard."
At the same time, Suning, and other home appliance retailer Gome has also extended warranty on flat panel TV screen fuss. This week two, the two supermarkets are invariably committed, will store all the stores sell flat-panel TV screens for 3-year warranty. Suning is that consumers this year on March 1 at Suning buy flat-panel TVs of all brands will enjoy the screensaver are 3 years of service; but the consumer previously purchased for the flat panel TV if the corresponding problem, Suning will also be in line with responsible attitude to consumers and related brand communication and resolve. This also means that, screensavers, shorter-term foreign appliance service will also be improved through retail channels.
Nevertheless, the industry, said the healthy development of an industry few companies alone is not enough. Flat panel television service, is extremely concerned about part of consumers, industry self-regulation standards, voluntary corporate action and so have become industry-standard, that the long-term health of the industrial development will have a more far-reaching significance. Industry forecast, with the popularity of flat-panel TVs continues to accelerate, the new service standards for color TV products will be introduced soon after.
Second charge reduced fees expressly
In this year's "3? 15" period, need additional money to buy household appliances to buy parts of "second charge phenomenon" has become a focus of consumer complaints. Buy TV unworthy scaffold, unworthy of high-definition HDTV line, buy air worthy outlet, air-conditioning pipe too short, water heater pipe and a series of components an additional fee to pay for the second phenomenon, although the repeated criticism and exposure, but still The so-called "commercial practices" there has always been. However, with the voice of the high consumer rights have been active appliance vendors to respond to: a complimentary stand flat-panel televisions, complimentary safety cabinet air-conditioning and strengthening of other electrical outlet in the installation of parts produced during the express fee system .
