subject: Live Help Support Software - Quit Losing Sales Because Your Customers Have Small Questions That Can't Be Answered [print this page] Live Help Support Software - Quit Losing Sales Because Your Customers Have Small Questions That Can't Be Answered
Listen carefully: If you don't have a live help support software on your website, you could be losing customers over a question they may have. A question as simple as 'Does it come with a 4 GB memory stick?'.
Imagine this scenario. You are looking for a digital camera online. After much research you finally decide on what brand and model you want.
You start comparing prices on different websites, and find that the average price is $200, except for one website that is offering it for $50 cheaper than anyone else.
This website does not show whether or not the camera comes with a 4 GB memory card, but all the other websites show that it does come with the memory card.
Because you want to buy your camera tonight, you are nervous to buy the cheaper one because you are unsure if it comes with the memory card.
You look around the site looking for some live chat software option that you could ask your simple question. But, to your disappointment, there is no live chat system.
As opposed to taking the risk, you head to another website and buy the camera, knowing full well that the card is included.
That's what 90% of all customers would do in this situation.
On the other hand, if you were the website owner who had the product for $50 less than everyone else, you just lost the sale.
It's that simple. Your customer is gone.
Even though you worked your butt off to find a supplier that will give you a lower price, and you did all sorts of search engine optimization to bring that customer to your website, it does not matter. It's too late. You lost the sale.
And here's the kicker, the camera you were offering did come with the memory stick, and you just forgot to put that tiny little insignificant detail on the product listing.
Had your website had live help support systems in place, your customer could have asked you their simple question, in which you could have replied, 'Yes, it does come with the 4 GB memory stick'.
Human nature is to be impatient and want to choose the path that is the easiest. Your customers are human and therefore have the same habits.
You need to make sure that there is always a very simple way for your customers to find the answer to their questions in a high speed way.
Remember, your website visitors have no special reason to buy from you over someone else. If they can get what they want easier at your competitors website, rest assured, they will.
Installing a live support software is a great way for you to keep from losing sales. You put a lot of effort getting the person to your site, you might as well position yourself to have the best possible chance of selling them something.
You may be thinking that you don't have money to pay someone to sit there all day and answer the 3 questions per day that your website visitors have. It would cost less to lose the sale.
Well, the good new is, you don't have to. Simple Web Chat is a live help support software that you can install on you website and when a visitor asks a question, the question is sent to your cell phone.
You can be out packaging items to ship and get the question via text message, respond to your customers concerns and then continue working.
Your customer is happy and withing an instant, and with a smile on their face, enter their order and anxiously wait for you to ship it.
