subject: Online Computer Technical Support - What To Know Before Getting One [print this page] Most computer users especially the not-so-techie ones consider computer repair shops as their salvation ground whenever problems or errors occur in their systems. But what if it's almost midnight, you're in the middle of working on your assignment or report for tomorrow then your computer seems suddenly becoming a little tired and would not process faster as it should be?
Unless you want to wake up your trusted computer technician in the middle of the night, there's no one there to help but yourself, the problem is you don't even know the cause of these errors.
This scenario is very common to PC users and they understand the hassle and the headache it brings. And in an era where almost everything can be done online, the need of online computer repair is now becoming a necessity.
With the internet overwhelming with online computer technical support sites, many PC users think that getting one is as easy as getting a chocolate bar from a candy store. The truth is, not all of them are the same and there will be just one site that will suit your needs.
And if you're wondering how you will land on that perfect site, here are the factors to consider before getting an online technical support:
Check the price tag.
No, not all of them has the same price per computer fix, some of them has cheaper price some of them don't. They also have different payment terms, some have monthly, quarterly and monthly tech support plan. There are also sites that have fixed price for specific computer errors so check your budget first and see how you can have the value for your money.
Reputation, reputation, reputation.
If a computer tech support has just begun operating last month can you still check its reputation?
Yes, of course.
Even if it has started taking calls yesterday you can still search the net about their performance and their services through forums and reviews or I can even leave a question myself. Keep in mind that giving time for reputation checking gives a lot of benefits.
Check if they have refund policy.
Of course, they are experts but they can't resolve every computer errors especially if they can't see it. Make sure that before they do the talk inform the costumer service about their refund policy - if they can' fix then you will not pay.
Have them guarantee your online security.
Some computer errors will leave online technical support site no choice but to remotely get into your system with their software tools. This is technically hacking but some sites use encrypted software tool that will keep their client's info hidden
Be sure that you can do it on your own next time.
You can call them anytime if problems reoccur but it is better if the technical support agent on the other line will provide you enough knowledge if the same or related problems will be encountered in the future.
The internet can provide you online technical support sites that will be helpful to you but be sure that have the skills on how to choose the best sites or companies and it all begin from asking questions.
