subject: Call Center services the Latest Method of Cost Cutting [print this page] Call Center services the Latest Method of Cost Cutting
With recent global economic down turn the companies the world over try to find cheaper ways of getting things done. When you have a work force that is not able to discharge their responsibilities so as to make profits for the company naturally you look for profitable ways to get those jobs done. The most economical way to get a thing done is to outsource the job.
Offshore call centers is a popular mode of business out sourcing for the simple reason that a company dedicated to do call centre work such as giving live customer support and handling email is able to do a better job. Also call center outsourcing saves lots of costs to the companies as the jobs are done at very much lower costs. The ability to do a job at low cost by out sourcing companies is due to several reasons.
* Because these companies hire people with skills on offshore call centers they are able to do a better and more efficient job.
* These outsourcing companies do outsourcing for a number of companies. Due to this reason they have a number of people with the same skills. In case one experienced worker leaves, the void could be filled immediately temporarily until fresh talent is found.
* Most of the call center solutions are supplied by developing countries where the educational standards are comparatively higher but wage levels are comparatively lower. Due to this reason they are able to provide a cost effective service.
In western countries organizing 247 customer support is not easy with high wages and questions of discipline of workers but in most countries where 24 7 call center outsourcing is done, the workers are more disciplined and it is easier to find people to man the night shift. This makes it possible for them to provide a better and cheaper 24 7 call center deal for the clients.
Recently one company has done a research to find the savings they have made with call center outsourcing and has found that to outsource 300,000 telephone calls the company had to spend $0.72 a minute if that was done in house. When they got the same job done through outsourcing the cost was only $0.42. Naturally this company will never think of doing any call center work in house.
It is found that most companies that use off shore call centers cut their costs by almost 60% which means they are able to cut costs of customer support drastically. When it comes at a time that companies find it difficult to manage their finances they get more and more inclined to call center outsourcing.
The additional advantages of off shore call centers are that the company that is getting its work outsourced, doesn't have to worry on the recruitment and training of workers and the welfare of them. There won't be trade union action which is on the rise at the moment. No wage increases to worry about and a lot more advantages. They just get the work done and make payment and that's all.
