subject: Fix Problems With Webiress Easily [print this page] The webIRESS trading platform is probably the most common web-based share and CFD platforms in Australia. WebIRESS is utilized by a lot of the major online brokers including, Comsec, Etrade, and Bell Direct, however like all on-line trading platforms certain traders might experience technical hiccups when first logging in. Some of the more frequent technical difficulties that you might come across along with easy solutions are outlined below.
By far the most common technical problem encountered by new webIRESS users is commonly known as the ticking clock error this is simply and endlessly ticking clock that appears on your browser together with the words installing software please wait, however, unfortunately for most the wait is endless. The ticking clock error is a common problem and with an easy resolution, this problem happens because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation through the Sun Java website. In certain circumstances a new version of Java may have been installed yet this error still happens, often this is as a result of a pop up blocker or anti virus software preventing your computer from accessing webdf.iress.com.au and Port 6080 or 80, this is often corrected by enabling your firewall or anti virus program to access *.iress.com.au and port 6080 or 80. As a precautionary measure you must always clear your browsers cookies and temporary internet files prior to making any alterations to make sure that your old settings are completely deleted.
The majority of webIRESS problems are related to Java or the security settings on your computer, however on occasions problems might arise because of your internet connection or LAN firewall settings. Testing connectivity to the webiress server is simple and should be done if youre unable to resolve you connection troubles through the installation of Java or firewall and anti virus permission alterations. An easy telnet connectivity test can easily be run by following the directions below:
1. Go to Start > Run or open a DOS command window.
2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080
3. Press Enter.
A Telnet window opens with the message Connecting to web.iress.com.au
If the link is successful, the Telnet message will disappear leaving a flashing block or cursor in the top left corner of the Telnet window.
If a connection cannot be made it's best to contact your ISP or network administrator as it is likely that ports 6080 or 80 are being blocked by your firewall.
These are some of the most frequent webIRESS problems, if after attempting the above solutions youre still unable to resolve your webIRESS connection problem you might want to speak to your CFD broker who will be able to conduct more advanced webIRESS troubleshooting.
