subject: Quality Of Service Outsourcing Who Hardly Satisfactory Monitoring Appliance - Appliance Sale, [print this page] Appliance service industry is the development trend, as a home appliance manufacturer, can not embrace all of the service are down, service outsourcing is a good solution. But because the service contractor's service quality problems arising from disputes are a common occurrence and analysis of complaints from consumers point of view, the low quality of service is the main reason for complaints, but these complaints are primarily concentrated in the outsourcing services that one.
Full of complaints consumers, low quality services
Special mention of appliance repair services, who lives in West Lake District, Nanchang City, Temple of Hsiao Kang would be very annoyed. Hsiao recently purchased here especially good after-sales service has always been known for a well-known brand air conditioning, two days later, responsible for the installation of the service brand air conditioning contractors to send two workers came to install, then found that the need for air conditioning copper tube extended 2 meters. Installers told Mr SIU, including copper pipes, insulation cover, drainage, etc., to 90 yuan per meter, totaling 180.
Hsiao told reporters that he learned from the market price of copper is only ten dollars per meter. So he would like to buy their own, but the installers said the company provides customers can not buy materials from, or will not install. Helpless, Hsiao had agreed. Half an hour later, the installation work to brass and other materials taken, but found that forgot drain. At this time, installers made for Hsiao downstairs to buy their own pipes, as long as 23 yuan a. Hsiao immediately objected and refused to buy their own. About 10 minutes later, the installation work to take to the drain. The speed so fast, so that drainage is suspected Mr. Hsiao bought in the vicinity, because he had witnessed the work of this service contractor personnel transportation business in Nanchang City, long procurement brass, drainage pipes.
Things had to end here, and Mr. Hsiao has no more wish. But just less than two months, the air conditioner leaking, contractor maintenance worker was sent to replace the drain. Newly installed air-conditioning on the leakage is not a material you prefer? Doubt doubt return, but because of their lack of expertise, Mr. Hsiao Wohuo only in the heart.
With Mr. Hsiao, like Mr. Wang, who lives in Fengtai District of Beijing is also full of a number of companies outsourcing services complaints. Mr. Wang to install air conditioning at home, in the first year was okay with, but the machine for repair for one year period, each time to time does not start, restart occurs when the outdoor unit is not running phenomenon. The brand service contractor sent the maintenance man after each visit, but that touch, that by press, outdoor unit will start to switch up. Then Wang was told that the reasons for poor contact. Since the problem is not the main parts, Mr. Wang's visit was paid 30 yuan fee. This situation continued for three years, Mr. Wang had to dig 30 yuan each time the door fee. In late 2004, when this happens again, Mr. Wang fire, and pick up the mop to hit the outdoor unit casing, I had no idea just blew it up twice on the run. In this way, then every outdoor unit does not turn, Mr. Wang hit a few on the mop, the problem will be solved. Until now, Mr. Wang is still using this method. In this regard, Mr. Wang is very reluctantly told reporters: "Who let our family of air-conditioned love Fanjian it!"
Like this because the service contractor's service quality problems arising from disputes frequently occur, and the China Consumer Association Complaints Department Gengyan Mei told reporters that analysis of complaints from the consumers point of view, service quality is low cause of a complaint, but The complaints are primarily concentrated in the outsourcing services that one.
Contractor easy to damage the interests of consumers first
The home appliance market, through quality service to win the favor of the consumer, home appliance manufacturer to win the trust of more benefit to many of the service contractors. But the reporter also found that some contractors in order to obtain more benefits, at the expense of the legitimate rights and interests of consumers.
In the interview, the reporter and the South Third Ring Road in Beijing near a maintenance company, a fellow worker climbed. The maintenance company contracted four brands of after-sales service. The villagers told the reporter, whether in the "three guarantees" on the outside or in the "three guarantees" period, the maintenance of each application for a consumer, the contractor will be taken into account to maximize their own interests.
