subject: Ten Hot Phone Yantai Consumer Complaints Year After Year Highlights Topped - Phone Quality Cottage - [print this page] Phone Phone
Complaints among the first goods, clothing, footwear categories of complaints remained high ... ... the day before, Yantai City Consumers Association announced the 2009 Top Ten Consumer Complaints "hot spots", and that year after year for the highest mobile phone complaints top list of complaints phenomenon The departments concerned will further increase the mobile phone market rectification, consumers should also actively take up legal arms to defend their legitimate rights and interests, take the initiative to report to the relevant administrative departments or to the area
Consumers Association
Complaint.
City Consumers Association, according to the person in charge, the city received a total of 2009 consumer complaints since 4396, including quality issues, including product quality and complaints
Service
Quality. Product quality complaints mainly related to cell phones, clothing and shoes, household appliances and electronic products; service complaints are concentrated in the washing and dyeing services and so on. CASE from the accepted 4396 complaints, Department junction 4266, the Department knot rate of 97%, 5.158 million yuan to restore economic losses, receive advice phone 65 134 people, received letters of appreciation 54.
Still the biggest mobile phone complaints top
Cell phone complaints as the first major hot spots of consumer complaints, and consumer complaints for several years ranked top of the table. At the same time,
Cottage
Machine there, many consumers, especially rural consumers value in the purchase price only, not paying attention to quality, leading to problems when the phone can not be in accordance with the "three guarantees" requirement, and protect their legitimate rights and interests.
Main features: With the popularity of mobile phones and
Sell
Volume remains high, reflected by the emerging problem, mainly in mobile phone call quality is poor, often unable to properly send and receive messages, automatic shutdown, key failure, LCD does not display, flip fault, the battery standby time is short, Paint Falling off the signal instability, crashes, "three guarantees" is difficult to perform, responsibility identification difficult, low quality of service personnel, can not accurately determine fault,
Service
When the arbitrary charges, maintenance, quality and other issues.
Yantai City Consumers Association to remind: Consumers buy a mobile phone, try to choose reputable stores or counters, must obtain a copy of the invoice, credit card, check serial code and packaging phone, mobile phone internal goods by tagging it marked posts consistent, check whether the complete mobile phone accessories; repair phone, upon request, issuing an official maintenance documents, specifically the problems in mobile phones, and take good care of; use mobile phones during the legitimate rights and interests are infringed upon consumers, to actively take up legal arms to defend their legitimate rights and interests, take the initiative to report to the relevant administrative departments or to the jurisdiction of complaints consumer associations.
Clothing, footwear categories of complaints high
Clothing products primarily in shrink, fade, damage, since the ball, opening lines and so on; footwear counterfeit goods presence, open plastic, open line and broken, the cross section and so on. Increase in the number of complaints in particular, name brands. This year's consumer complaints, complaints famous brand clothing there are more quality problems, such as the opening line, off buttons, string color, etc. after washing. As the price of more expensive, for this often leads to disputes.
Footwear complaints focused on brand-name sports shoes. The main reason is the high-end complaints shoes, brand shoes, high prices, "three guarantees" period, the problem of water leakage, open plastic, open lines, and quality, is only responsible for the maintenance business, do not agree returned, resulting in consumer dissatisfaction, complaint.
At the time of purchase on the spot must be carefully chosen, see the name and address, trade mark and quality certificate, and keep good payment certificate. Try to select reputable businesses to buy, not to rely on clearance, seasonal promotions and other discounts
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.
The continued unabated
car complaints
Number of private cars as the increase in complaints about motor vehicles increase. The performance of the main issues are: car dealers will test drive cars as new car sales, did not inform consumers in advance, and individual "careless" to go home after consumers found many problems, such as the paint was uneven, the car is damaged door bad off, etc..
Car complaints mainly reflected the quality of engine failure, brake system out of control,
Air conditioning
No refrigeration, suddenly turn off, high water temperature, turn signal does not shine, body deformation, resulting in the purchase of new vehicles after the frequent failure, serious impact on personal safety.
