subject: Suning Appliance Jan 31 Complaints Experienced Air Conditioning Mainstream Though - Suning Appliance [print this page] Recently, the reporter learned from the Municipal Consumer Protection Committee, from July 12, 2007 to August 15, one month and three days of time, by phone, Suzhou Business Administration and the Consumer Direct web-site etc. of complaints on Suning discussed 31. Among them, air quality complaints, after-sales service and other issues of 23, complaints phone quality, exaggerated propaganda, washing machines, televisions, audio quality and other issues 8.
Consumer Protection Committee under the city of the first half of the complaints involving home appliances accounted for 28%% of complaints, most of which comes from the appliance store. Complaints were mainly caused several situations, one sold appliances quality problems, first, three packs of store side does not implement the provisions of the State, and one that is actually not in stock, is still sold, resulting in "negative sell", which cause consumers within the scheduled time mentioned supplies. Although various types of electronic household appliances account for complaints of the first complaint, but city staff said the Consumer Protection Committee, as a business unit of Suning in just 1 month time, the spate of complaints from 31, which is City Consumer Protection Committee set up 20 years rare.
City Consumer Protection Committee staff that the description of 31 complaints since the crux of Suning Appliance is not handled the sales and service, product quality and consumer interests, business interests and consumer relations, Suning's service philosophy is " Sincere, sunshine services ", however, to define a concept is more important is to put into action. City Consumer Protection Board staff also said that in the future should be on the business of the complaints, on a regular basis from time to time to announce to the society, to promote the business by monitoring the behavior.
For these 31 cases against the Consumer Protection Committee of Suzhou 3? 15 lawyers lawyers Lu Yunliang that although the consumer is called "God", but the reality is relative to the consumer business is still weak for in some businesses, we the consumers to protect their rights fully, fully, defend their rights, do not bother, can not compromise the business supplies again and again, "Diao" the.
31 complaints show? Complaints playback>>> Time: July 12 People: Ms. Shen Complaints: 4 new air conditioner all bad
Ms. Shen consumers Wujiang on May 3 in Suning Appliance Renmin Road shop to buy the 3 sets of Haier air conditioning fresh air, a golden three Air National Taiwan University, June 26 delivery, from the afternoon of June 27 installed at night. June 28 morning, she has found to be not open DAIKIN air conditioning refrigeration immediately after contact with Suning Appliance, the shop which said that "Daikin air conditioning is not cooling and they have no relationship" and told her to play Daikin phone. Maintenance staff checked and found that there is no air conditioning refrigerant. Another 3 Haier air conditioning is a lot of problems, 1 shell cracks within the machine, install tilt, get fresh air lines connected wrong, the switch opened on the trip, copper tape is not bound within the machine, shock pad is not installed; there is a station within machine display degumming, the foreign plane acoustic sound; another one to take in new air conditioning units take the wrong line, install tilt, electrical and mechanical machine noises.
Time: August 8 People: Mr. Wu Complaints: wait for a week was no figure
7 29, consumers Wu Shi Road store in the Suning Appliance spent 2650 yuan share a platform KFRD-35GW/BGTCL air conditioning, 30, at delivery, 31-site installation, which went to the Fujian Tourism. August 3 home open air, found that air-conditioning hook the LED display, half does not shine, then hit the shop customer service calls, the other party agreed to August 5 door handle. The inspection confirmed that the display is faulty, to apply the new LED display manufacturers to apply for replacement. Quality problem, not any more than OZ, Mr. Wu for a replacement.
