subject: How do you Know if Your Tech Support in Orange County is the Best? [print this page] How do you Know if Your Tech Support in Orange County is the Best?
If you live in Orange County, then you doubtless have a high standard of living. You might own an iPod or an iPad (or both), have several telephones or several ways of getting to you, have several computers (whether desktops or laptops), and a home outfitted with the latest in technology. However, today's technology is also prone to many different kinds of problems, and as technology changes, so will your problems increase (or change). You will need to find different ways of dealing with more and more technology, without having to buy new things if you think the old ones no longer work.
Tech support can be difficult to come by anywhere, and even in Orange County, you might be hard pressed to find someone who would willingly help you without talking down. Are you getting the best tech support in Orange County? Sometimes, it's all in the people who man the tech support. Are they courteous and kind, even when you are shouting down into the phone? Customer service is all about keeping one's politeness under fire, so if your tech support still shows a good modicum of goodness and expertise, then you are on the first step to getting the best tech support that your county can provide.
Speaking of expertise, what kinds of problems does your tech support handle? Some tech support offices will simply keep on rerouting you, so that you have to press a million numbers before you finally get to an expert. Other tech support offices will not reroute you, but they will keep on sending you to different tech support people who each send you to more people until you simply put the phone down in exasperation. The best tech support should have a large office and have experts who can answer your questions after your first hello, not after a hundred numbers or a hundred other people.
How long does your tech support office work? It will most likely be outsourced to other countries in the world if it works 24-hours, but that also means that you can call even in the middle of the night and expect help. Of course, outsourcing might also mean that not all the people who answer the phone will speak English as a first language. You might need to either adapt to an accent, or simply wait the next day for assistance.
These are only a few things to watch out for if you live in Orange County and need tech support. Make sure you go through different tech support companies and don't rely on just one.
