subject: Epson 6 Consecutive Years Won The "service Satisfaction Award" - Epson, Service [print this page] 2009 8 20, Epson In China Electronic Institute for Information Industry Development and Promotion of China's information organized by the Federation's "2009 China IT Service would be "on the awarded the" needle Printer "" Inkjet Printers "And" Projector "Gold three service satisfaction. At this point, Epson printers have won 6 consecutive years of" Service Satisfaction Award "and won the projector for 5 consecutive years of service satisfaction Gold.
Epson Inkjet Printer Service Awards Current "2009 China IT Service will be "to" sector of the service performance?? BAOS the industry of IT services to promote the standardization of performance evaluation, "as the theme, of which the" Service Satisfaction Award "by senior industry experts to service performance for the industry thought of the combination of product experience selection, refer to the consumer survey, based on high-end interview, objective and impartial manner nominate users in IT services, the highest score overall satisfaction survey of enterprises.
In Other printers Manufacturers began to focus on service building, Epson has been in service quality control first. March 2004 Epson (Beijing) Technology Service Co., Ltd. passed the ISO9001 quality management system certification, the company's services to further clarify the purpose and direction to establish a "continuing to improve their quality of service, constant pursuit of customer satisfaction, so that customers peace of mind and moved together to create the most reliable customers 'Epson service' brand, "the quality policy. This approach effectively promoted the construction of the entire industry and to enhance service standards.
Adhering to the "customer oriented" service concept, Epson has built up over the years a comprehensive service system, includes four parts: the call center, maintenance? Planning, Taikehubu and technical support. Call centers and network maintenance services directly user-oriented service platform. In addition, to ensure service quality, Epson will also provide call center services for the network within the window of training and for Sell , Dealer training, trying to keep the spirit of the company's services and initiatives that go deep into all channels and business-related. At the same time, to ensure the quality of the service, Epson, on the whole service system is also planning a strict monitoring and management measures to further improve the security of the service architecture.
Is worth mentioning that Epson also for the industry to create a one-stop customer service process carefully. 2008, EPSON open IT industry, pioneering the concept pioneered 4S center. 4S center is owned Show (show), Solution (programs), Service (Service), Sales (sell) the four functions. Users enjoy one-stop centers to 4s products experience the most authentic and most complete solution, the most professional guidance and to buy the best quality service. Based on this customer-oriented sales model, in the year, the Epson quick set up in 14 cities across the country had 15 4S center. Advanced sales and service as one of the models, not only significantly enhance the sales of Epson products, more consumers with a comprehensive understanding of Epson products, solutions window.
Award, the Epson relevant responsible person said, "The Epson seems, we must not only provide products and services, but also to continuously improve the 'quality of mind' services, that everything from the customer point of view, and create more high-quality and reliable products and services. "
