subject: Indian Consumer Forum [print this page] We always complaint about duplicity and cheating about our shopkeepers and always complaint about the matter to our family and friend and sometimes wish that there is some platform where we can file our complaints. Now, Consumer Forum has been introduced which gives distressed costumers to raise their issues against discrimination. Let us first understand what consumer forum is? A consumer forum is a legal way of filing ones complaint so that complaints are heard and legal actions could be taken against them. In a consumner forum, one just has to file an online Consumer Complaint. The lengthy procedure of running from a lawyer to another is solved and it is also cost friendly.
Many people are not aware of their consumer rights and are therefore cheated. Consumer Forum helps to protect the costumer rights. Even I was not aware about my consumer rights and became the victim of injustice. A few months ago I bought a new Nokia 97 from a nokia store and infact was quite elated with my new stylish phone. Little did I know that I will encounter problem with a phone like N97.The phones battery was faulty and it never gets charged. So, called up customer care centre for the replacement of the cell as it was still in its warranty period. Although they refused to replace the phone and instead promised to change the battery. For a week or two the phone kept lying there in the customer care centre. I made several calls but they had all the excuses ready with them. I was agonized and depressed with the irresponsible behaviour of Nokia. Nokia has a good reputation in the market and an act like this is not expected .Organizations have social responsibility towards customers. They are accountable for customer protection. An act like this can taint ones image.
Then someone advised me to lodge a complaint in the consumer forum India. At first I was apprehensive about filling a consumer complaint and getting involved with all the legal procedure, but later I got to know that it is an easy way of complaining ones complaints. Here one doesnt have to run from pillar to post in search of a lawyer and doesnt have to bear the brunt of heavy dues.
In a consumer forum, one has to fill up an online consumer complaint form and write about the queries. The complaint will be answered by the team of experts who will give advice on the legal procedures to be followed. The process saves a lot of time and even a lot of undue cost. Consumer forum helps to protect consumer rights. Our Government has implemented six consumer rights. The six rights are Right to Safety, Right to Information, Right to Choice, Right to be heard, The Right to Redress, The right to consumer education. As a consumer we expect that the six rights which have been implemented by the Government should be strictly executed by the organizations to safeguard costumer protection.
