subject: Luo Qingqi: such services as consumers thanks States United States - sincerity for a long time guarantee, after-sales service, the National United [print this page] Luo Qingqi: such services as consumers thanks States United States - sincerity for a long time guarantee, after-sales service, the National United
HC Web Site Report: September 12, 2007, Gome
Electrical
Peng Run Building in Beijing organized a "National U.S. 'sincerity for a long time protection' services news conference." With the unprecedented prosperity of home electronics products, consumers enjoy the convenience brought about also face varying degrees of distress. To effectively protect the interests of consumers, customers enjoy the true satisfaction of service, the national U.S. launch of "sincerity for a long time protection" service, from the "satisfaction guarantee, price protection, return protection, replacement guarantees" four to redefine the consumer's point of view service, which means that consumers purchase products will be higher and more stringent quality and service assurance. States United States at a news conference invited industry leaders, industry experts and many high-level manufacturers, to discuss "sincerity for a long time protection" services and related content
Standard
, To enhance the quality of life of consumers suggestions.
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Country United States of "sincerity for a long time to protect" conference
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Luo Qingqi, senior director of Consulting Paller
Speech at the meeting, Mr.:
Paller, senior director of Luo Qingqi Consulting Co., Ltd.
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Luo Qingqi: Leaders, Ladies and gentlemen, good afternoon, I am pleased to participate in the country the United States, "New Products" conference. Why is it called "new product", I think that as retailers throughout the sales process is a service of process, that is, the process of the system to meet consumer value. However, the value of the system to meet the consumer process, today launched a new product that reminds me of last year, DMW, BMW is launching the new 5 Series car after that is beyond, found that Chinese consumers are a reflection of that feel car is too short, the length is too short, after some time visiting with the owner, the last introduced a new vehicle is the LI, extended version of the car. In fact, I see this service, I also inhaled air then spit it out, and feel very grateful to the country as the U.S. consumer.
But think about our Warranty Services in 1986, the year 2007, 21 years, 20 years time which, basically no upgrade our services, which in our electronic appliance industry which is very rare. We review our products, technology, style, looks basically change every year, some products are changing every month, but our services are the same. Why? I think this is not a small gate or written on paper, a small contract, the key need to be very strong power to protect. I welcome this as a consumer product, as an industry researcher, I want to show you what, this product in the end what will bring about changes in our industry?
We look at this film, in fact I think we provided three guarantees introduced in the 80's when, in fact, is a leading manufacturer to launch a version of the times, in the 1986 National Warranty Services. I think this version is something to meet the basic needs of consumers, is a service product, which is a mandatory standard, that is, enterprises must be done. But after launching a long time, I think three packs of our enterprise version also do a lot of changes, adjustments, but most of the economic interests are involved under the conditions of no revision. Mr Wang also talked about a lot of businesses I think that is the basis of three packs of playing word games, basically the concept. Now the second stage is about the BMW car I just examples of new products as the country is the same as the U.S., this thing I think is the first to discover gold GOME door, consumer demand is opened, the door to some people may find However, the strength needed to open this door. The third is the introduction from our home appliance industry, research and manufacturing to today, including Microsoft's operating system is not necessary to upgrade a long time, and now we are finally ushered in a version of the product replacement service.
