subject: 2011 Trends To Watch: Business Process Outsourcing --- Aarkstore Enterprise [print this page] While outsourcing back-office processes was once seen as a radical, aggressive move based almost completely on Indian labor arbitrage, the market has become more complex and nuanced. The competitive landscape has changed dramatically, and the capabilities of vendors has improved drastically.
Scope of this research
Gives visibility into BPO contract renewal opportunities in 2011. Analyzes changes to the BPO vendor landscape and buyer behavior.
Research and analysis highlights
BPO growth will continue to outstrip IT services in 2011.
BPO opportunities will increase from expiring contracts.
Customers will demand that vendors take on more risk.
Key reasons to purchase this research
How great is the opportunity for growth in the BPO market next year? Where and how large are the contract renewal opportunites in BPO?
Table of Contents :
SUMMARY
Catalyst
Publishers View
Key messages
BUSINESS TRENDS AND SERVICE ENABLERS
BPO growth will continue to outstrip IT services in 2011
Increasing BPO opportunities available in 2011
India continues to dominate, but many nearshore locations will grow
North Africa and Latin America will gain traction
Customers will demand that vendors take more risk
Increased bundling of BPO with IT
RECOMMENDATIONS
Recommendations for vendors
Target expiring contracts
Look to bolster technological expertise
Prepare for even more competition from new entrants
