subject: How Can Customer Service Be Improved By Courier Software? [print this page] Every aspect of a courier company will be improved by using the right courier software. A good courier software system will benefit a company in all elements, and definitely if you have been using fossil programs that are basically obsolete. There is no question that using the right program will ultimately improve customer service as a result of many positive features.
The software will improve operations in all elements of your business, and this is the reason it will help, in turn, improve customer service. As a customer, you will feel better knowing that your packages are delivered in a timely manner. Saving on the tasks that used to require much manpower ensures a company can provide its time to its clients. This results in things such as faster answering times and reduced hold times when calling the company. This is a massive benefit of the software as many clients often complain about hold times and may seek other services if they must wait too long.
The software will also provide efficiency in the drivers and help speed up pick up and delivery time, furthering client satisfaction. This is in part due to the ability of the software to locate drivers while in the field. As a result, a pick up request can go directly to the closest driver in the field, saving valuable time instead of trying to track them down by radio and giving real-time answers to the client.
The software, while locating drivers in the field, also gives other important feedback, it can provide the location of the package. Good courier software and shipping software will most likely include a tracking system of some kind. You will be able to log into a website and track the exact location of the package using the GPS feature. Customer service will also be improved by other notifications like real time PODs.
There are many other features of software on the web that can improve your business and your customer experience. Clients often enjoy little efficiencies like being able to place the order online; this can be done with most software of this kind, making client use far easier than ever before. This will reduce the calls demanding manpower from your offices, saving even more money and helping reduce the hold time of your clients seeking your services. And like I explained earlier, waiting on hold is not a positive client experience.
