subject: Enhance Your Client Communication with a Chicago Answering Service [print this page] Enhance Your Client Communication with a Chicago Answering Service
A rapidly expanding business can see a startling increase in the number of incoming phone calls that it has to handle. Unfortunately, a business owner may not realize that this is a cause for concern until after quite a few calls have been missed. In a large city, such as Chicago, this can happen very quickly and can result in a lot of lost potential revenue. But some business owner plan for this possibility by quickly hiring a Chicago answering service the moment they notice a spike in their call volume.
Those business owners that desire to provide the best in customer service will choose a Chicago answering service that features live operators instead of using an automated service. This will provide that extra touch of interaction and care that customers will be grateful for. This can be especially beneficial in situations where a customer is calling in reference to a problem that may be having with a product or service. Diffusing a negative situation can mean the difference between customer loss and customer retention. This is the primary reason that a live answering service is preferred over a voice mail system or answering machine. But, additionally, live answering services provide more than just "message taking" benefits.
A Chicago answering service will allow a company to tailor their options to meet that particular company's needs and specifications. Agents that answer calls can be provided with a customized script that will make them sound as if they are working directly within your company. In addition, answering service options can provide mailing services, call screening and selective call forwarding. Once your answering service options are configured, the service can function as a virtual department that is responsible for far more than just answering calls and telling clients your normal business hours.
Other benefits that can be provided by a Chicago answering service can include taking product/service orders and processing billing payments. In this way, the answering service can function much the same as a full service call center. You can now let go of the worry that every minute that your company is closed for the day can lead to missed opportunities for conducting business. You can even have a priority ranking for your calls. So, in case of an emergency or a call from a large account, that call can be directly routed to your home phone, cell phone, pager, etc. All of these options can be obtained in a cost effective package designed for your unique business situation.
