subject: Mobile CRM—The Best Choice For Your Business [print this page] Mobile CRMThe Best Choice For Your Business
When it comes to CRM, you may feel as if you don't have many choices. However, the thing about mobile CRM is that it gives you these choices
First of all, you need to understand what CRM is. CRM is an abbreviation of customer relations management. You may not realize it, but customer relations management is a really good thing to have a grip on, because it helps you to not only serve your customers well, but also enables you to quickly and easily see what is going on with their account so that you can help them to upgrade, see how they're doing, etc.
Customer management is really, really important because it helps you to keep a good eye on everything.
Now, most of the rudimentary forms of CRM include digging through folders, trying your best to find something that doesn't seem to be there, etc. With the programs that are available today, you can quickly and easily check your customers' accounts right then and there.
But, picture this scenario:
You have your laptop. It's dying. You have a meeting with a client in fifteen minutes and you want to quickly review their folder and get an idea of what exactly they need, what should be discussed, etc. But you can't find your charger for your laptop and finally it's caput.
In the above scenario, you'd probably end up in quite a bit of trouble with the client and your boss or look really unprofessional to the client if you couldn't even tell them what was going on with their account. However, thanks to mobile CRM, you can tell your clients everything that they need to know about their account right there and then!
Not to mention that it's ten times faster than having to find a plug for your laptop, plugging it in, signing on the laptop, getting it up and running, and all of that jazz. It could take even longer if you have updates that you cannot cancel and have to run through. When you only have a few minutes, you need something that will help you to quickly and easily get your information ready and set up so that you can quickly and easily help your clients.
Plus, since it's mobile CRM, if you have plans to see more than one client at a time, you can have all of their information ready to go right there and then! And, if you really want to, you can play a game while you're waiting and voila! There you are!
If you're not very tech-savvy or if you have trouble with things such as keeping up with electronics, then you may want to consider looking into something else instead so that you don't have to risk losing that and very important information.
It's recommended that you do not use the mobile CRM as your primary CRM program, but rather that you use it as a backup/portable version of your original data.
