subject: Business Succession - 4 Methods to Reach Out to Employees and Build Trust [print this page] Business Succession - 4 Methods to Reach Out to Employees and Build Trust
Sort through the all the options to learn how your employees feel. As the leader, this research begins with your own personal accountability and investment of your own time and energy. There is no perfect strategy. At this point, employees are focused on the process. This begins with the leader. You can validate and reconcile what you hear by continued listening with other employees.
Employees watch and determine their trust of you by how they feel. What are you doing, how are you engaging employees, what questions are you asking? You will want to begin with a couple of great questions. What 5 words describe how it feels for you as an employee to work at our company? What is the dumbest things you see us doing right now? What is the "elephant" in the room which no one talks about? What are the top 5 areas you would focus on in the next 3 mo-6 mo?
Don't skimp on the diagnostics. Assume employees know what is wrong in the organization and have a sense of what should be the areas of focus. Understanding all that employees feel are wrong, right, and what is needed is the key to your organization emerging through the current storm. Employees may feel distrustful especially if prior leaders attempted similar efforts. The cost of increasing distrust is huge. Leadership cannot afford the cost of lost time, lost engagement on the organizations recovery. Don't skimp on the diagnostics. Now is the time to add variety and be a bit unique.
What if the cost of being wrong is high? Or conversely, the urgency requires you to get it right...this isn't a practice exercise, every important phase of your business is at risk..financials, customers and employees. Sorting through all the learning's and understanding gaps, soft spots, and blind spots will add the clarity needed to move on to next steps.
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