subject: Providing distinguished customer service helps growing business. CSE's are the face of any company [print this page] Providing distinguished customer service helps growing business. CSE's are the face of any company
Call Center Customer Service
Call centers are the best example of outsourcing business. Just because of outsourcing, one can make his or her business functional 24*7 as outsourcing centers are located in different time zones and help any organization to increase its customer base. An organization outsourcing its customer support services to any company expects that their customers should be treated well and should be provided with on time and satisfactory resolution. However, in some cases customer care executives didn't behave in expected manner with the customers. We all are humans and we all agree that we make mistakes. This article will motivate frustrated customer care executives.
Work is worship:
We all agree that we work for satisfying our household needs and to earn bread. Always remember a job is the source through which you earn your living and always be thankful to almighty for giving you the opportunity to earn and make your parents proud. Any customer support executive should feel proud of being in the chair where he or she acts as the face of the company. Any client or customer communicating to an executive thinks that they are sharing a word with the company. They don't know whether company's work is being outsourced to your employer. Since you are the representative of the company at that time, it is expected that you should behave as a responsible executive. Loving and enjoying your work is the best way to become a good and unsurpassed employee. Putting your best efforts will ultimately help you justifying your salary and will also distinguish you from others. Never forget that hard work and commitment is well rewarded.
Life is Duty:
I always remember one thing and would also advise you all to remember one quote "I slept and found life is Beauty, I awoke and found life is Duty". Do keep in mind that life not about sleeping and dreaming. However, life is about performing your tasks and duties effectively and efficiently.
Any customer talking loudly and using inappropriate words over the phone is always being addressed as an irate customer. Believe me friends customers are not difficult they are only different. We should learn how to deal with different customers, differently. Always remember no two people are same. Always be calm and patient. The best technique which can be followed in case of different customers is first an executive should listen to the customer and then acknowledge followed by asking a relevant question and finally resolving the issue. Satisfied and happy customer can be an advocate for the company and can be a source for growing any organization's business. Here being advocate means that they will recommend your services to others if he or she is well satisfied with your service and support. After sale service is the essential part in creating a good customer base.
