subject: Hisense: Professional Caring Service Wins Praise - Hisense, Hisense Tv, 315 - Network Appliance [print this page] 2010 years 3.15 Consumer Rights Day theme of "consumption and
Service
"Theme that emphasized the new economic situation, as one of the market economy, enterprises must be the main driving while consumption, and ensure product and service quality, enhance attention and investment services, consumer protection, and consciously fulfill their social responsibilities, and ensure consumer safety and service follow-up, the real benefit of consumers.
08 international outbreak
Financial
Crisis had caused a serious impact on all walks of life, but under the impetus of national macroeconomic policies, in
Bringing home appliances
, Trade-in and other support measures to expand domestic demand, China's color TV market, contrarian growth. Hisense TV maintained a good momentum of development in the PRC, according to statistics, in 2009 the domestic market, Hisense TV
LCD TV
Sales share of 16.94 percent, ranking the first. January 2010, Hisense LCD TVs to top of the list now, Hisense
Flat Panel TV
7th consecutive year of market share in the first piece or flat position, in particular the development of Hisense home appliances industry and consumers on demand media launch of the Blue
LED
And network television, multimedia innovations, scale and efficiency in achieving the double growth, it also opened a new round of selling wave of home appliances, to enhance consumer confidence and stimulate spending play a good role in promoting.
At the same time, Hisense TV spirit of "day commitment, trust a hundred years" service concept, creating worry free consumption of new standards and new flat-panel upgrade service system to provide consumers with a more intimate and professional services . Beginning in 2007, for flat-panel TV "three guarantees" provided the status of missing, Hisense TV screen the first commitment
Warranty
Limited by the 1-year extension for 3 years for the Chinese television industry has set a new benchmark for flat-panel television service, as China's color TV enterprises bravely assumed model of social responsibility; 2008, Hisense launch of "Hisense flat-panel TV installation 6H service standards," clearly developed a flat panel TV installation service standards to high standards, high purity, high comfort, high quality, high efficiency and high security, 6H services, China's flat panel TV's service standards to a higher platform.
For the national implementation of the "home appliances to the countryside" policy, Hisense R & D from the design, production organization, supply assurance, channel development, product sales, service and other aspects of co-ordination arrangements set up for production and distribution characteristics of rural consumption and services system. Hisense has more than 20,000 service outlets for the appliances to the countryside consumers worry free service, to ensure fast and accurate home appliances to the countryside to find the specific user information in a timely manner according to the user organization has targeted the distribution of service activities, Hisense rural areas to establish a special appliances profile. With the deepening of home appliances to the countryside, Hisense also adopted
IT
Systems process real-time monitoring of the service, to ensure that the user issues are timely and satisfactory solution.
Hisense impressive sales performance and commitment to customer service, not just remain in the data and system files. Growing flat panel market capacity, increasing the user's overall educational level, quality of products and services for the requirements more stringent, Hisense service staff often catch-phrase, the service is not made by the user pleasing guise praise, but rather to pay steadily and surely win the user's smile.
In the fierce market competition, Hisense continue to provide value-added consumer services sectors to enjoy, is committed to building a harmonious environment for the consumer market, and achieved good relations between enterprises and users, and actively promote the countryside and home appliances TM to work, fulfilling corporate social responsibility, also won the favor of consumers and the respect of society.
