subject: Appliance extended warranty did not look so good should avoid the trap - appliance extended warranty, appliance three bags, home appliance repair - [print this page]
"The service mode is proudly appliance manufacturers, but in the implementation process, the less perfect the Department has become more exposed. Recently, the experts interviewed pointed out that the extended warranty did not look so good that consumers buy home appliances extended warranty service must pay attention to avoid consumer traps.
Extended warranty contract is not fulfilled only surrender
Only pay 200 yuan, will be able to amend the provisions of 3-year package extended to 6 years. Extra package so attractive repair contract, really attract a lot of consumers. However, the reporter recently from the Consumer Protection Committee of the Shanghai Pudong New Area was informed that the Consumer Protection Board recently received a 67 from the factory for additional package for Whirlpool washing machine repair service complaints.
Consumer Naidu in 2003 to buy Whirlpool washing machine, the sales staff to introduce an additional package her repair and maintenance services, only pay 258 yuan, can be provided in the warranty card for repair 3 years of outside a further period of three years, Ms To find it very cost-effective, then purchase the service and sign a contract. But in 2007, Miss Du failure due to washing machines to the factory, after repair, was told, because she purchased the washing machine has been discontinued, the manufacturers can not provide parts, so it can not repair, only to give back to her 258 contract termination . In this regard, Naidu is very angry, she thought that it would not fulfill the contract commitments, should bear the liability, rather than simply canceling trouble.
Shanghai Pudong New Area, according to complaints the Consumer Protection Committee of the Department of Zhaoying Gang introduction, received numerous similar complaints, they Whirlpool washing machine manufacturers and after-sales service responsible for the communication and coordination, hoping to be handled properly. However, the person in charge made it clear that manufacturers have been provided inside, with no accessories, no case of repair, consumers can only refund paid extended warranty services, and contract termination costs, because no breach of contract and responsibility convention, so manufacturers do not bear the breach of contract. According to consumers the additional for repair and maintenance contract, the Consumer Protection Commission staff carefully read the terms of each contract, its commitment to "the highest repairing extra 3 years warranty 1" and other services, looks really very attractive, and very cost-effective, but the contract did not agree upon the breach of contract, for the operator to provide an excuse to evade responsibility. And contract provisions of Article V, "after the signing of the contract shall not be transferred or early termination", apparently to relieve the obligations, responsibilities increase consumer suspicion of belonging to unequal terms.
Promotion extended warranty service is not satisfactory
Past two years, some manufacturers launched the extended warranty services, such as April 18, 2007 States United States join the U.S. extension of the Group (USA Extended Warranty Group) announced that the country the United States, "the new protection scheme," the official launch. Services provided in a single business, the reporter saw mobile phones, digital cameras, digital cameras and other digital products, all in the column, but varies according to commodity prices, the price premium is not as extended, not only under high and low prices of home appliances, required to pay The extended warranty contract costs rise, and at the same time, extended warranty period of up to 4 years, the higher the number of years, extended warranty contract costs and the more and more extension of the maximum price of 1,000 yuan insurance card. Repair contract extension package in time, as long as artificial damage to normal wear and tear, are available free of charge, excluding the number of home maintenance services, including free replacement of parts. In addition, some manufacturers also provide the service for 3 times the maintenance period after the 4th can not repair and replacement of the same brand, same model of new machines. Shanghai Brilliance Group owned Shanghai Hualian Ka Wai Technical Services Limited in March 2007 with the new security company can be entered into a cooperation agreement without limit, for a new security company can be a partner in the Shanghai area Best Buy's extended warranty service. Suning also launched a similar service initiatives.
For the extended warranty as a new thing, China Electronic Chamber of Commerce Committee Chairman Ren Zhouming professional service that allow maintenance services become a commodity, is the industry's progress. Over the years, to extend the package of a home appliance repair company introduced value-added service activities generally take the form, but the commitment to extend the package over time while repair can bring temporary surge in sales and profits, but it is a serious overdraft of enterprise resources, many manufacturers commitments and can not be fulfilled.
