subject: High Levels Of abandonments Online [print this page] High Levels Of abandonments Online High Levels Of abandonments Online
For any online business, moving customers through the checkout process is the most critical element in the closing of a sale. A high shopping cart abandonment rate
is something that most ecommerce merchants experience. An alarming 60% of shoppers tend to abandon their shopping cart during the checkout process for varied reasons. Therefore, it is essential to recover lost sales through effective strategies such as remarketing.
Among the reasons why many online shoppers abandon their carts even after they choose items they want to buy are high shipping charges, the lack of preferred payment options, security concerns about credit card data and the inability to find customer support. However, shopping cart recovery can bring back those
lost customers.
Comparison shopping is another reason why customers tend to abandon their shopping carts. The internet is the most convenient medium for shoppers to compare products or services. A lengthy checkout process can cause customers to abandon their shopping carts. To fix this problem and recover cart sales, the only solution for an ecommerce merchant is to Remarket their product or service through a program that offers real time response to bring back customers.
In order to avoid high levels of abandonments online and recover sales, ecommerce merchants must set their shopping cart to combine shipping costs for multiple items. Customers that are faced with shipping charges for each item purchased are likely to abandon their shopping cart.
Customers who can't find detailed information to complete the purchase are also likely to abandon the checkout process. No customer will spend time looking for ways to go through the process without an adequate help or FAQ link. Another reason that increases the shopping cart abandonment rate is when customers are required to provide too muchinformation upfront in order to make a purchase. Customers would feel comfortable providing information only as they proceed towards finalizing the order.
Often, customers are unaware of how to add items and finalize their purchase. It is essential to provide a flexible shopping cart where customers can add, delete and update orders with ease. A seamless checkout process is one of the best ways to avoid a high shopping cart abandonment rate.
Data security is a major concern with online shoppers. Using SSL type technology to secure personal data is essential and provides reassurance to customers that their data is safe. For this purpose, all URLs must begin with an https://. Customers that are reassured from the word go and are more likely to sail through the checkout process.
