subject: Bob Surowiec of MasterFaucet.com Speaks About Providing First-Class Customer Service! [print this page] Bob Surowiec of MasterFaucet.com Speaks About Providing First-Class Customer Service!
"I am so happy that I found your website, because you have a great selection, great prices, and great service! Thanks for being so helpful on the phone, and for shipping out my purchases so quickly! We love to do business with companies such as yours!"
Here are some awesome letters and e-mails from actual customers (without using their names to protect their privacy and anonymity!) When you are in business, whether online or face to face, and whether you sell products or provide a service, it is always a great idea to strive to exceed the expectations of your customers. Give them more than they are expecting, and then they will be pleased, and they will stay your loyal customer for life!
"We are so happy that we decided to remodel the bathroom ourselves, and when we ordered all those items from www.MasterFaucet.com we were glad to save the money, and were delighted when they arrived at our front door. Furthermore, we enjoyed the fact that your website has a wealth of information as a resource for do-it-yourself folks like us."
Yes, it's true, unlike many website stores, which only sell whatever it is that they sell, our website at MasterFaucet.com has some great resources for folks who like to do their own remodeling. We feature some instructions for installing many of the things that we sell. We also give our customers and prospects an opportunity to contact us with technical questions and help over the phone.
ArticlesBase.com always has great articles and information, that's why there are over two million articles found on the website, and please feel free to share this with anyone you know who needs it!
"Dear MasterFaucet.com,
We are thankful for all of your assistance with our recent purchases for remodeling our kitchen. Everything went so well, from beginning to end, that when we get ready to remodel the bathrooms, we will once again shop with you folks. You guys are the best! Thanks!
Sincerely,
Beth & Jim"
They requested we use their letter, so we left their names on it. Most important is to follow the instructions of your customers. If they don't want you to ship to them via FedEx and they request UPS, then ship UPS...maybe the customer has specific requests for a certain reason.
The key to the success of any business, is having happy and satisfied customers. If you make sure that you have good customer service, then you will be on your way to building a big business!
Until next time, keep smiling and keep up the good work, and when you get ready to remodel the kitchen or bathroom, please visit www.MasterFaucet.com to see what we have!
