subject: BPO and KPO Call Center Outsourcing [print this page] BPO and KPO Call Center Outsourcing BPO and KPO Call Center Outsourcing
Outsourcing is predominantly occurring in numerous business functions, including human resources, financing and accounting, manufacturing and legal processes. Business process outsourcing or BPO is an exceptional space for little and medium sized businesses that are just barely getting started in outsourcing. BPO also focuses on the execution of systematic routinary processes, where it also practices of utilizing a third party, contracted to execute precise, accurate, specialized processes on a company's behalf.
BPO contributes help to a company by providing the company more time of important attention to be able to focus on its core competencies, without being compromised and burdened by the demands. Proficient representatives are trained to perform fully and effectively to make sure every service is given accurately, problems and queries are being handled well. BPO can increase the speed of business processes with new techniques and innovative tools that can reduce cycle time and inventory levels which can improve efficiency and cut costs.
Business Process Outsourcing (BPO) services are:
* Customer service and Customer support
* Outbound and Inbound calling
* Data entry and Analysis
* Document processes
* Billing, Verifications
* Transcriptions
* Helpdesk
While on the other hand, Knowledge process outsourcing or KPO involves processes that demand information search documents, interpretation and technical skills and analysis that targets judgment and decision making. KPO basically provides the knowledge services for other company such as the research work for them, document proceedings like help files and etc.
Common customer of KPO services are consulting firms, financial services institutions, industrial organizations, banks, media, publishing firms, market research and corporate planning departments.
Knowledge Process Outsourcing (KPO) includes:
* Engineering designing, Drafting and Rendering (Architectural, Structural, Civil and Mechanical)
