subject: The Crucial Skill Of Communication In The Workplace [print this page] The Crucial Skill Of Communication In The Workplace
Communication is the process by which relationships are created, maintained, altered and sometimes destroyed. How well we communicate with others is vital to our success at work and in our personal relationships.
Sure, we might be able to speak, write, hear and read but are we doing these things as effectively as we can?
Communication is a complex process. The words we use and how we use them, the tone and pitch of our voice, the non verbal messages we send, how we give and interpret feedback are only part of the communication process.
How well we receive, listen, interpret and respond to messages from others and how we deal with the many barriers to effective communication are also important factors in the communication process.
Whatever the size of the organization we work in, our position of authority in that organization, whether we deal with internal or external customers, we all need to communicate effectively with others. At the end of the day, it can even impact on a company's bottom line.
The training and development of staff can therefore play an important role in improving the effectiveness of communication throughout an organization. The various types of training and development can include:
Group role plays and discussion
Training sessions that require teamwork and problem solving.
Watching training videos that contain scenarios (consisting of a version containing poor communication and then a preferred version with excellent communication) followed by group discussion
Staff meetings or presentations
People skills are an all important commodity in today's business world, and effective communication is a vital part of those skills.
