subject: Air-conditioning Giant "gexianshentong" Service Consumers - Air Conditioning, Service - [print this page] Air-conditioning industry in China, the rapid development of recent years, in addition to the replacement product, the service also become a means to attract consumers. Not only the major brand manufacturers introduce new products focus on air-conditioning, the fighting in the service of consumers also, "the fancy takes."
Gree, Midea: terms of service quite satisfactory
As two giant air conditioning industry, power and beauty of the grid Sell Services, but not specifically the color of the Department. In the domestic air-conditioning, Gree air-conditioning in addition to the consumer "product three guarantees" policy and "free installation policy," the two services, no other specific action. "Product Warranty Policy" is quite satisfactory to repair, replace or return, "free installation policy" is also limited to installation of conventional models, and consumers for the "extraordinary" to install the additional charges. In Commercial Air Conditioning , The Gree terms of the relevant services will be more coverage of the charges used in the formulation. In the above, the beauty and Gree are almost identical, even some of the similar terms of service.
2005 1 1st, Geli announced a package of its domestic air-conditioning repair period of six years to upgrade the machine in just a few years time, six years of time gradually became repairing air-conditioning shared commitment to the industry. Now hard to find the following package air-conditioning repair manual six years, but manufacturers have resorted to high-profile "years for free repairing" the trump card, the Gree still cling to the "six-pack repair" positions. Although he had had a pair of inverter air conditioner "for 12 years repairing" commitment, but that particular time of the promotions.
However, the Gree President Dong Mingzhu once said that such a view: 100 million units per year even air conditioning repair rate of only 1% means 1 million users a disaster, why not try to improve the quality of the product failure rate minimize air-conditioning needs every year only a few repairs, it is not common to consumers and businesses want it? The also claimed the United States beginning from product design to introduce the concept of service, each Taiwan-US sales of air-conditioning for the customer service is just the beginning. Has been the traditional after-sales service to improve customer services, meaning the service extends to product design, production, Marketing And after-sales service of this series of segments, and strive to fully implement "customer satisfaction engineering."
Haier: initiated ten years free of charge for repair
2009 year, Haier announced its sudden implementation of inverter air conditioner freon "pack years of free repair services", and in February this year, this provision will be included in the product description. In fact, before a succession of air-conditioning for the purpose of brand promotion shouted "Ten years repairing" slogan, but unfortunately the service is limited to promotional activities by the purchase of air conditioning, and more for the flash in the pan. Therefore, this is the first tier for the first time the Chinese air-conditioning repair decade to make a formal move package, breaking from the Gree before the "six-pack repair" industry practice.
Than the national three guarantees system provides for repair within the warranty period the product fails, the company had to charge to consumers the cost of spare parts, and the remaining costs of business from the burden, but it means all the costs for repairing by the enterprises themselves. The competition on domestic air conditioner market forced companies have to use their brains in the service, to extend the package revision of course to win the favor of consumers, but basically at the expense of easy profits at the expense of the move.
Haier initiated "Ten years for repair", the cause of the butterfly effect, beauty brands have followed suit. The joint promotion in many enterprises, the "Decade for repair" has gradually become the air conditioning industry, "the new rules." As we all know, ten years is a basic air-conditioned normal life, make ten companies are basically the same as repairing the consumer to make a life-long free maintenance. Haier would thus claim to be opened up China Home Appliances The maintenance-free era.
Pescod: free replacement parts for life
2009 3 months in China Electronic Chamber of Commerce network of 315 consumer complaints a vote, the high air-conditioning to 12 866 votes Chi ranked first honored with the "after-sales service air conditioning industry in 2008 Customer Satisfaction Unit." Chigo Air Conditioning in-house requirements of its customer service department to do, "Where are products where there is service guarantee", and in the industry, Zhi Gao air conditioning service standards have all along been actively talked about.
