subject: "appliances To The Countryside" After-sales Service To Be Upgraded - Bringing Home [print this page] Maintaining the telephone call I do not know who the hard to get through the maintenance telephone, home appliances fault can not tell and so on, are plagued rural consumers, the establishment of a unified service platform for rural household appliances, 24-hour call center for rural consumer appliances encountered failure to timely repair is essential.
Home appliances to the countryside
Sales is only the beginning of the work of the enterprise not only to sell products, but also the satisfaction of the rural consumers, after-sales
Service
, To honor pledges. Recently, experts interviewed pointed out: Rural
Home Appliances
Service to be further upgraded.
Chinese home appliance
Service
Association Liuxiu Min told reporters that she has been led to Shandong, Hebei and other places to conduct research in dozens of towns, rural service outlets that there are many difficulties and problems, such as maintaining the telephone call I do not know who, repair phone difficult to get through, so can not tell appliance malfunction, are plagued rural consumers, the establishment of a unified service platform for rural household appliances, 24-hour call center, so that rural consumers encounter in the home appliances failure to timely maintenance is necessary. Meanwhile, with the upgrading of the rural household appliances holdings as well as emerging high-end appliances to purchase the growing number of local conditions in rural areas to carry out household appliances maintenance training is also very necessary.
Repair difficult to resolve the problem, some companies have taken appropriate measures, such as
TCL
The countryside in their products have a certain local recruiting a number of technical level of maintenance service staff training. Huang Wei, vice president of TCL Multimedia, said, This is not "service to rural areas" really need additional staff, on the other hand, because these technical staff are local people, who not only understand the Mandarin dialect they can very well with the local rural consumers to communicate. Skyworth Group has unified its national hotline system has been updated and upgraded, specialized appliances to the countryside opened up a back office module, the characteristics for rural users set up an expert seats.
Liu Xiumin also said this year China's home appliance repair Association plans to provide training funds, the establishment of focal points appliances, hire co-ordinators. Specific practices are: willingness to engage in home appliance repair service personnel have reviewed or recommended training, assessment, forensics. In addition, the company set up in each villages to share the contact point, to employ co-ordinators to carry out electrical safety, installation, maintenance, commissioning, and training, the preparation, printing, sending "the basic skills of home appliance repair manual." Liaison officer can provide on-site maintenance services, when failure can not be resolved, can be contacted to send a maintenance engineer maintenance service unit door. The association also plans to set up joint ventures in future repair home appliances to the countryside unified product platform?? Appliance repair Enquiry Line.
Existing service network for rural small, small, random, weak features, Liu Xiumin that mobile repair service department to resolve less maintenance network, the high cost of building a network approach. Association of Chinese home appliance repair program for rural consumers through its own facilities, vehicles, equipment, tools, equipment, instruments and spare parts and other technical modifications, to build a simple and practical mobile repair teams.
