subject: How Remote Control Software Improved Tech Support Industry [print this page] Remote access of the computers can help us to watch over our family members, office colleagues, friends etc. but the real and the practical use of remote access software ranges from security, education, business applications and definitely technical support providers. Remote access can be used for surveillance purposes when used in conjunction with a webcam or an existing security surveillance system. This has variety of advantages. It could be used to monitor or look after our child who uses internet; it can also be used to monitor our home surveillance, it may also be used in business settings to monitor staff or as a security measure. The most common and major use of this software is by the IT professionals to administrate the technical support users in other locations. It could be use when a technician is guiding some task to the user and the user is finding it difficult to perform it. So then the IT professionals use this remote control software in order to access the users computer and show them how to perform the step or the task. The user could easily see the technicians cursor moving on their screen. This makes us, the users to learn the step to use it in future. The use of remote access has allowed IT specialists the ability to take complete control of other computers in order to troubleshoot problems and resolve issues quickly and efficiently.
The usage of this software can substantially reduce the amount of time the technicians take to resolve the issue. If the technical support is situated in a environment of call centre, it becomes weird and confusing to understand the users lever of understanding of computer or computer literacy and to figure out what all they have done to resolve the issue. In order to manage the time and avoid confusion a technician could easily use PC remote access to take the control of the ill computer and begin to resolve the problems. This also eliminates the communication disturbance and it also makes the call much more efficient. iYogi technical service Pvt Ltd is one of the companies that provide support through remote control software. They have taken the whole concept of remote tech support to a very different level all together.
Surveys have shown that resolving issues via the use of remote tech support also results in more customer satisfaction. Not only the issue or the error is been fixed more quickly and creates a lot less of confusion. The user also gets to watch the ways of resolving it right on their screen which often helps them to feel like they have really received assistance. In the users perspective this kind of assistance is much more that the money they pay, especially when the alternative is been spoken through doing the process themselves.
