subject: Changhong Ibm "after-sales Service And Call Center Project" Start - Changhong, [print this page] Home Network News HC : Recently, with the Changhong And the IBM "after-sales Service And call center projects "in Full Swing, Changhong hand IBM jointly implemented CRM and call center project, both sides want this information to build support for the introduction of the system optimization process (based on business process) the flexibility to develop an information platform to enhance service speed, spare parts flow rate and settlement rate, thus confirming the overall planning of the future business model, soon benefit point of Changhong Corporation (hereinafter referred to as fast interest point companies) This is intended to create a new professional platform for third-party service providers.
Joint IBM, Innovative Construction of Changhong 360-degree customer service platform ( HC Family with map grid )
Changhong in recent years, "coordinate strategy", under the guidance has changed from traditional Home Appliances Manufacturers to 3C (computer, Communicate Consumption Electronic Product) information appliance products and services provider Integrated Transformation. In order to succeed in transition, Changhong to develop the strategic direction: high-end manufacturing to the transfer; to manufacturing-based to service development; companies move towards globalization, to develop international business.
Changhong, and IBM has been the basis of many years of cooperation, both through information products, and information solutions, including the overall IPD (Integrated Product Development), MP (market planning), EBO (new business), including consulting services cooperation in various fields has achieved remarkable results. Changhong, and IBM's collaboration involves the development, manufacture, market and other sectors, and in a deepening process. The two sides formed a strategic partnership in the new home appliances and IT (Information Technology) products, technology development, consulting services, post-disaster reconstruction and capital operation in areas such as in-depth cooperation.
Soon as the company benefits point of transition, Changhong services leader, hopes to implement the cooperation as an opportunity to learn advanced business concepts and experience to further expand the wide range of services strategy and accelerate industrial upgrading and transformation, to enhance sustainable development ability and level, to explore and create their own core competencies, establish competition as a professional third party service providers.
The "after-sales service and call center project" by the Ministry of call center platform, Changhong, Changhong, a subsidiary?? Quickly benefit Point, Hong believe the company?? IBM work together to establish the "Joint Information Group" release the General Assembly. "Joint Information Group" was established to accelerate the market Changhong response speed of service information, with quick interest point of the company pledge to "never wasted a minute," the concrete floor, and then point to enhance the company's services soon benefit levels and customer satisfaction .
Fast point the company benefits policy objectives of the business in 2010 center on the "one focus, both breakthrough, three innovations" to start. "Two Breakthrough" means: focus on "all user-centric" norms to promote breakthroughs in business processes and focus on "all user-centered" information systems to promote the recycling breakthrough. To meet the service demands of consumers, "Joint Information Group" So came into being, through information systems and recycling pilot, point to achieve quick benefits the real start of two breakthrough to achieve continuous service information platform construction, and ultimately comprehensive upgrade service.
Joint IBM, Innovative Construction of Changhong 360-degree customer service platform (HC home network with map)
