subject: Six Sigma Certification: Enhancing your Software Support [print this page] Six Sigma Certification: Enhancing your Software Support
The effective output for software support can be generated only when the right processes are in place. If it not happens then there may be chance of bugs in application, a six sigma certification assists one with improving on the processes which are used in troubleshoot and analyze the issue to help the customers. It helps to learn how to efficaciously document should be fixed so that the next time when the same problem is countered then the fixation of the problem get easy. Six sigma helps in process improvement and ideal for the software support industry.
Time management is one of the important factors when one is providing support to organization or international customer who is purchasing an application. There must be a fixed procedure to how to take a particular phone call and how to assist the customer on phone. There must be a effective way so that a customer support tem assist the customer in short period of time in efficient manner. A six sigma certification will not only helps one to identify the process responsible for the bottleneck but also helps to better recognize the effective way to improve the situation and manage the time effectively and results more productivity because one then will able to help more customer.
Customer satisfaction is crucial in the case of Software industries; this is because if the customer is not satisfied with the supply they receive they may switch to new software industry with better software support team. A six sigma certification will helps to recognize an efficacious way of handling the situation, it helps to identify the ways to achieve customer satisfaction with a software support organization to ensure no customer are lost.
A six sigma certification is beneficial for entry level staff by providing the way how to analyze the process and find out the ways to ensure more productivity. It helps to learn how to manage the time more efficiently and also helps to know that customer is satisfied or not.
