subject: Homesure Services [print this page] Homesure Services Homesure Services
Homesure Services is a home services warranty company based in Fort Lauderdale, Florida. They have been in business since 1979 and are also known as Cross Country Home Services. They specialize in homeowner emergency assistance programs, home service plans, and home warranties.
The company offers programs to homeowners that are focused on replacing, repairing, and maintaining major household appliances and systems. They offer customized products to create a combination of services specific to each individual need. These include packages with a varying combination of cost, coverage, customer experience, and commission structure.
The products they offer include energy efficiency programs, home assistance programs for failing appliances and systems, home service plans for the repair and replacement of systems and appliances, home maintenance products, line protection for electric, water, sewer, and gas, and custom packages. They say they design all products with the customer in mind and provide valuable coverage along with quality customer service.
Homesure Services states that they mail fulfillment kits within days, provide a 24/7, 365 days a year toll free customer service line, and allow consumers to file claims electronically via the Internet, IVR, and speech recognition. They also claim to offer workmanship guarantees that are among the best in the industry.
They say their surveys show a 95 percent satisfaction rate on paid claims and a usage rate of almost 100 percent. They indicate that all facets of their business are based on operational excellence. However, taking these statements into account, if a customer has had their claim paid, they are likely going to be happy, so a 95 percent satisfaction rate on paid claims when almost 100 percent of customers use the warranty doesn't seem that great. One must remember that these surveys and numbers are prepared by the company itself and not an outside source.
When doing a search forHomesure Services, one will notice a multitude of complaints in regards to the services provided by the company. They do have an outstanding BBB rating of A+, but this seems a bit confusing as they have also had more than 700 complaints filed against them. There are numerous accounts of consumers who have paid for services and not received the products or services they thought they were paying for.
Homesure Services have been in business since 1979, so it seems that although there is a multitude of complaints, they also must have some happy customers as well. It is recommended to make sure you read your contract, understand exactly what coverage is provided, and know what to expect from any home service warranty company prior to signing any binding documents.
