subject: Several Benefits of Auto Attendant Office Phone Systems [print this page] Several Benefits of Auto Attendant Office Phone Systems
Office phone systems is an overall essential part to any business today. While we do live in a world where the internet is a large piece of both life and business. However, telephone systems are still tightly integrated into businesses no matter if they are small or large. One of the features that businesses should look into when it comes to purchasing, or upgrading, the office phone system is the use of an auto attendant.
Efficient Telephone Processing
One of the things that people complain about when it comes to customer service is the amount of time that is spent on hold, being routed to the wrong person, or just plain not having their phone call answered. With the use of an auto attendant each of these problems can be eliminated or cut down to a minimum. The auto attendant makes processing phone calls much more efficient which then projects a more professional image to the people calling. Why should you consider an auto attendant?
Simple Call Routing
Being able to talk to the right person when a call is made is important to people who have questions or want to talk about products, policies, or future events. When they are continually routed to the wrong department they simply stop calling and take business elsewhere. The automated attendant makes telephone systems more efficient by giving pre-programmed responses according to a menu and choices made. This way calls are routed to the right department without any problems.
Automated Messages and Responses
Telephone systems with an auto attendant can be personalized to perform different actions, and have different messages, based on circumstances such as holidays, after hours calling, weekends, and other instances when there is no business being conducted that day.
Eliminate Any Missed Calls
The auto attendant is also valuable when it comes to answering phone calls no matter where you are. This part of the system will forward calls to an alternate number so that there are no missed calls from important customer, partners, and clients.
No Costly Equipment Needed
A major advantage for using an auto attendant for operating, answering, and routing calls through an office phone system is that there is no additional need for costly equipment. The entire process is set up, integrated, maintained, and updated through a computer interface. There is no need for special phones, operating board, or other types of equipment.
Easy to Use
It may seem that the auto attendant feature found in office phone systems would be extremely difficult to set up and keep updated. However, through the computer interface it is made very easy. Many times, the system can also be operated through the phone itself by using a menu and choosing responses through the number pad.
Less Costly
Than Phone Operator Having someone answer phones for your small business can mean quite an expense in salary and benefits. Through the office phone system this expense can be cut so that there is more money in the budget for staff that is needed elsewhere. Most companies save tens of thousands of dollars a year with the use of the auto attendant.
