subject: Crisis Management with a Medical Call Answering Service [print this page] Crisis Management with a Medical Call Answering Service
Medical offices have the responsibility of planning for disasters. After all, these are among the most important resources in any life and death situation. A medical call answering service is capable of handing numerous different types of disasters and of keeping lines of communication open during those disasters. This is accomplished through solid planning and the use of technology in effective ways. It also comes with experience, as the operators and other staff at medical answering services are familiar with the field and have appropriate training in dealing with medical emergencies.
In a disaster where communications are affected, a medical call answering service will still be able to maintain availability. This is done by having redundant systems of communications available. For instance, the call center will have service provided by multiple carriers, including both land-based and satellite communications options. This makes certain that the call center is not taken offline when most other means of communication have been compromised. Of course, natural disasters in your area will not affect a remote business, which means that your call service will still be up and running and able to offer information to your patients.
A medical call answering service will also be staffed by masters of relaying information. Everything and anything can be used, but text pagers are still one of the best options for medical professionals. Text messages are simple, fast and tend to be delivered much more quickly than other forms of communication. With professionals operating your office's phones, you can rest assured that you'll be informed if you're needed and that you won't be bothered with calls that don't require your intervention. The operators at these providers are trained in HIPAA law and other important areas of patient information handling.
