subject: After-sales Care Appliances Repairing Warranty Commitment Trap - Appliances, Aftermarket, [print this page] for "warranty" from Law Point of view, the state does not expressly provide that if taken literally, can be understood as "guaranteed, secured," meaning, so to say, "warranty" may be charged, it may not be charged.
Consumption Buying a Home Appliances , The firm made a lifetime warranty commitment, true until maintenance Shique received replacement parts and maintenance labor costs in the list, explained that because the warranty company is not
Package Repair. Life due to "package" and "guarantee" of one word in the event of disputes often.
Henan Yu Wang, City in April 1999 directed at a particular brand of "life-long warranty," it has purchased the value of more than 5000 yuan a fully automatic
Washing machine . At first all is well, this year, washing machine
Motor , Computer Board is faulty. Wang took the invoice, warranty card to find the brand's maintenance department. When the maintenance staff checked the fault to Mr. Zhang has made out a piece of the list of replacement parts and maintenance costs. The first is directed at "life-long warranty," Mr. Wang, of course, purchase commitments until payment is not agreed. But when he complained to the local consumer association before that, "package" and "guarantee" though one word, but there are maintenance fees and the difference between free, Mr. Wang had to pay a maintenance fee.
"Consumer Protection Law" stipulates that the state regulations or business operators and consumers agreed repair, replace or return the merchandise, the operator shall be responsible for repair, replacement or return. Two repair during the warranty period can not normally use, shall be responsible for replacement or return. Here to "repair" and "warranty" is obviously different connotation. "Repairing" the meaning is not in for repair during the repair of any fees paid by consumers. In the "Three Guarantees" period must be for repair. The "warranty" from a legal point of view, the state does not expressly provide that if taken literally, can be understood as "warranties, guarantees," meaning, so to say, "warranty" may charge or may not charge.
Currently, many manufacturers is the warranty card to the consumer, repair period in the package is not, for whatever reason, manufacturers are repair, such as for personal use, maintenance, damage caused by improper storage, consumers should be paid by the factory "warranty."
With increasing competition, survival of the fittest is the inexorable law, a household electrical appliance enterprises will continue to be eliminated. Some enterprises "10 years for repair," "lifetime warranty" and other commitments can not be fulfilled, leading to similar consumer complaints continue.
Here, Consumers Association reminds consumers to enjoy high-quality after-sales
Service
Every consumer the right to meet the "lifetime warranty" to solicit business for merchants, consumers must be more than eye-not to be false promises fans the eye. After-sales service commitments for the widespread public companies to "repair" and "warranty" of technical terms, consumers must figure out the concept of these professions to ensure their own interests.
