subject: Select The Best Mystery Shopping Company For Your Business [print this page] Evaluating mystery shopping companies and selecting the best one for your business could be a tough job. However, if the right questions are asked, this selection process can be made much simpler.
Check out the expertise of the mystery shopping provider
Mystery shopping programs are conducted for various types of services like hospitality, food service, retail healthcare, financial services etc. Choose a company that offers experts, who know and are involved in the same industry as yours.
Delivery of Actionable quality metrics is a must!
Finding committed consultants who can build sustainable, actionable quality metrics is important to commence a mystery shopping program. You must ensure that measures and concrete actions will be an advantage over their competitors.
Are the evaluators experienced?
Experienced secret shoppers are required for successful mystery shopping program. The more experience that secret shoppers have within the industry, the more valuable and trustworthy will be their reports.
100% quality service for stores in remote areas
Mystery shopping providers usually serve clients in large urban locations efficiently. However, If you have stores in remote areas, however, make sure those locations get the same quality of care as the easier-to-fulfill, urban locations. Demand 100% fulfillment for all of your locations. Good mystery shopping programs will not have a problem with that.
Avoid repetition of secret shoppers
If someone from your team remembers and recognizes the secret shopper, the resulting reports could be worthless and the value of the mystery shopping services could be discouraging. Good mystery shopping providers have the resources to make sure repeats never happen.
Secure storage of your sensitive data
Make sure the provider of mystery shopping is following standard protocols and data security for sensitive data is handled with care. Backup facilities, monitoring amenities etc should be looked after properly.
One of the mystery shopping providers who offer all the above services is Shaw Hotels & Consultancy. The unique services that Shaw Hotels offers are: Pictures as an aid to the reports and insights provided and Reports for the mystery audits performed, customized as per your brand standards.
