subject: Managing Performance within Business [print this page] Managing Performance within Business Managing Performance within Business
Managing a business is easier said than done. In many ways you are like a football coach, you have piles of notes to study, formations, plays, packages, film to dissect and so much more. Some coaches actually have small beds in their office because they save a few hours every day on driving by just sleeping in their offices so they can get more work in. While we would never recommend that you do that, there are some lessons you need to take from this. You can never know too much when it comes to proper business performance management. Your company is running a certain way, mainly the way you wanted it to, but there are things that aren't working and things that are. It is your job to figure out what is going right and what is going wrong and go from there. If you would invest some of your valuable time into transaction monitoring you may get an idea of how and why your business is thriving or struggling. It may seem crazy to break it down to its basic elements but each business performance management task has to be done this way. You have to look at when your customers come to you and why. If you are a car dealership you have to find out what brought people into your gallery. Was it an advertisement on the television, or in a newspaper, or did they just know you exist and wanted to see what you have to offer? You have to know what works for you in every aspect, not just advertising.
If you are getting customers in the door but not able to keep them or close a sale then you have to find out why that is? Are they not getting satisfaction from your working staff, are your prices too high, are the deals or quality of your products poor? Whatever it is the only way you are going to find out is through proper transaction monitoring which will make things a lot easier for you. Not easier as in you have to do less work, but easier as in you will be able to make easier decisions to improve and benefit the future of your company. It may be that you need to improve on your working staff or increase hours of operation. It may be that you need to decrease hours of operation or lower prices. Whatever the problem is you need to figure it out and fix it.
