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main US headquarters are located in Atlanta, and it has data centers in New York, Chicago, and Los
Angeles.
Having grown over the years through mergers and acquisitions, and the addition of new service offerings,
Golden Bank has accumulated a great number of diversified IT hardware and software assets. In such a
complex environment, it can be difficult to obtain accurate asset data for analysis and reporting purposes.
Additionally, Golden Bank must integrate multiple service support and service delivery organizations that
have resulted from acquisitions. Each service support organization acts independently, performing
separate problem resolution processes. There is no consolidated configuration or change control between
or among the organizational "silos". Previous attempts to consolidate have failed because of a lack of
skills and experience to do so.
During interviews Golden Bank executives have expressed the following statements:
Golden Bank will be recognized as the best international consumer bank.
Golden Bank wants to be the "complete solution" for the consumer.
Golden Bank has total commitment to providing their customers increasingly better service.
Golden Bank wants to reduce the cost of doing business.
Golden Bank has to increase its profitability for shareholders.
Golden Bank will convert its service management processes to an ITIL framework.
Golden Bank has asked that you provide them with a recommended solution that addresses the following:
Automate information feeds from and to legacy systems with minimum customization.
Create a comprehensive repository of data about Golden Bank's IT assets, including inventory items.
