subject: Warm, Attentive Service Household Electrical Appliance Enterprises Earthquake Consumers - Haier Air [print this page] 5.12 earthquake has 5.12 earthquake has
Home Appliances
Enterprises have actively made the donations, love and dedication. Now, with the further deepening of the earthquake relief work, enterprises also have hit the consumer launch of the intimate care service plans to provide free after-sales service appliances.
Chinese home appliance repair
Association Liuxiu Min told reporters in the earthquake disaster, the disaster area appliance repair services manufacturers and sales enterprises have varying degrees of damage, but the next day after the disaster, the Association on the whole industry given initiative, called corporate social responsibility initiative, help and support people in stricken areas to tide over, to contribute to earthquake relief.
As the home appliance industry leading enterprises, Haier, after the earthquake showed a high degree of social responsibility, started a reconstruction plan, not only were large contributions, also introduced for the disaster area after-sales maintenance service program: for the earthquake might damage caused by household appliances, slow performance, cause safety problems, etc., to provide consumers with free onsite service, provision of free product detection, free maintenance, free maintenance,
Air conditioning
Free reinforcement, etc., etc.. Haier service responsible Qiyunshan told reporters, in order to ensure that the service plan, Haier not only delivered to the affected areas a large number of parts, but also from all over the deployment of a large number of professional service personnel to support the disaster areas. In addition, Haier has also suffered after-sales service network where earthquake losses, to motivate staff relief, service consumer enthusiasm, Haier also launched service providers for the affected areas to support the program, not only from the materials given to help, but also on the service business services and give consumers a special policy to substantially increase the cost of maintenance services billing.
U.S. household air conditioning has also announced the launch of Sichuan special service programs, including three components: ordinary residents in disaster areas for free testing, free reinforcement, free reloading "three free" operation; for China Mobile and other special industries The "priority scheduling base station air-conditioning" action; damage dealer for the "togetherness Hand in Hand" special assistance. U.S. official told reporters that air-conditioning, as affected by the earthquake, some consumers home indoor air appeared loose connection tube rupture, the outdoor unit tilted shaking, these may not only result in reduced cooling effect, the noise increased, and may cause Air conditioning does not work even endanger the safety of outdoor workers. To this end, the United States air-conditioning will provide free testing, free reinforcement, free reloading the "three free" service. Disaster areas only after-sales service hotline you can call the U.S. home inspection appointment, such as loosening the machine appears the phenomenon of reinforcement by the staff free of charge, there is no longer suitable for hanging wall crack air-conditioning, staff can move up service free of charge. U.S. air-conditioning has made available a large number of professional maintenance staff and two million yuan for the operation of special maintenance funds, and will continue to 11 have been late.
Heart disaster, caring service, foreign-funded enterprises is also action. After the disaster,
Samsung
In addition to contributions to 30 million yuan to disaster areas, but also from Beijing sent to Sichuan professional after-sales maintenance staff, collaborative work in Sichuan, China Samsung staff participation in reconstruction work and provide free appliance repair services to help people in disaster areas resume normal life as soon as possible.
Sony
Chengdu is also set up a special emergency service stations broadcasting equipment in front of the Wenchuan Earthquake
TV
Reported that emergency technical support service center, and additional engineers, emergency dispatching of equipment to carry out 24-hour emergency technical support services.
In an interview with reporters, also said many enterprises are responsible for planning for disaster after-sales service support programs in particular, believe that the implementation will soon be introduced.
