subject: To The Consumer Appliance Did Not Understand The Instructions Troubled - Tv Manuals, Water Heater [print this page] 56.18% of the 56.18% of the
Consumption
Considered the statement "important", 39.21% of consumers think that statement was "very important", but 79.68 percent of the consumers met to read the instructions.
And
Food
,
Clothing
So different from ordinary consumer goods, household appliances in the purchase can be installed to use science, on the performance of the play, the use of consumer protection
Security
Has a very important role. China Association for Quality Work Minister Fan Tianshun that, as a good household electrical appliances, not only the quality of the product itself to be excellent performance and after-sales service, also need to understand the instructions say, can truly become the guiding consumers to use products. However, the newspaper has done in conjunction with other media, consumer appliances Survey results show that although the consumer electronics market matures, enterprises attach great importance to improvement in technology and the quality of the performance of various home appliances have also been significantly improved, but not how much
Technology
Content description, has become the forgotten corners. Home appliances she did not understand the instructions, resulting in consumers using the process are in trouble is widespread.
manual related to the use of safety
Manual consumers purchase
Buyer
Electrical product can safely and successfully guided the use of important, its role and the product itself is as important as the quality of performance. Fan Tianshun told reporters, according to state regulations, instructions should be on product performance, features, usage, precautions, and after the failure of the general disposal methods to be described in detail. The reason to make such a requirement because the average consumer's knowledge of the relative lack of consumer appliances, instructions to purchase and use of consumer appliances in the process of knowledge plays an important role in popularizing and guidance. Because of this, consumers value the specification level has been very high. Survey shows that 56.18 percent of consumers think that the instructions "important", 39.21% of consumers think that statement was "very important", the two add up to 95.39%, that "not important" and only 4.61%.
Mention the importance of the specification, who lives in Haidian District, Beijing Liu Daye profound understanding. Liu Daye two children are in the field, shortly before he changed a
TV
, In the market test machine everything is normal.
TV
Sent home after the trial is also checking delivery personnel and hard about, but until last night were followed
Power supply
Boot, but not a picture of. Liu Daye dug out the instructions carefully controlled use of the methods and steps, no problem, but just do not screen appears. Emergency situations, Liu Daye quickly found a company to reflect the problem. Maintenance personnel the next day visits a look, turned Liu Daye did not open
Remote control
Therefore, can not be switched. Seeing this, Liu Daye some embarrassment, but he once again see the instructions carefully and found no instructions on the note. Liu Daye told reporters that the problem seems small, but especially for older consumers is very important to consumers, manufacturers ignore how it give?
The importance of the specification not only in the simple everyday use, to protect the safety of consumers is also very important. It is understood that many of the vicious assault, such as the improper use of electric shock caused beverages, extended use of an explosion caused injury to household appliances, many because the instructions did not say so caused.
Some people can not read the instructions
Statement is undeniable, but it is often the importance of the specification is no doubt, but it is often overlooked manufacturers, and therefore cause great inconvenience to consumers. Survey, up 79.68 percent of the consumers met to read the instructions.
Consumers to read instructions, there are three main reasons: first, the instructions are too simple, leading to consumers appear to understand the reality do not understand. Instructions should be simple and clear, people could be easily understood, but it is not easy on the line. Journalists in the survey found that today's home appliances products, such as
Cooker
,
Water heater
, Range hood, and most of
Small appliances
Descriptions of products are there too simple, many products are mostly manual's contents will only technology parameters and product circuit, most of the text shows that only a few hundred words, consumers value most of the installation instructions are only a few words, simply say no thoroughly.
