subject: Only Short-sale Home Appliance Standards Long Into The Trap - Household Appliances, After-sale [print this page] Some companies guarantee ultra-long-term pledge is a completely
Sell
Strategy, only the immediate sellers, regardless of the long-term responsibility, which in fact is also a fraud??
As raw materials, production costs brought about by rising pressure increases, and now
Price war
Have not hit any more. The service became
Competition
A hot topic.
Appliance manufacturers compete to extend the product warranty blowing wind of the commitment. State the "three guarantees" requirement
Air conditioning
1 year warranty machine sale, mainly
Spare Parts
Warranty period of 3 years, some manufacturers were extended to 3 years, 6 years, or even 8 years, 10 years, and some even made a "lifetime warranty" commitment.
Home appliance chain
Comparisons among providers are back, replacement conditions. Some made within 7 days unconditional return, 15 days unconditional replacement, quality problems arise Returns extended to 30 days, 90 days. Such a commitment is undoubtedly a good thing for consumers, but also some non-quality problems caused by an unconditional return policy increased, and the resulting loss of the final Querang manufacturers pay the bill, therefore, further increasing the conflict between manufacturers .
Although service on the spare paper manufacturers, but recently received by the business sector
Appliance service
Complaints remain high, this can not but on the manufacturer's commitment in the service business greatly reduced.
Quality problems encountered by some consumers to find businesses, businesses push consumers to shift the factory there, and some manufacturers will find excuses breaking appointment resulting Rights of consumer complaints over the hotline complaints as a hot spot .
Some manufacturers over-commitment to business, there are irresponsible too. Take the "lifetime warranty" is concerned, on the difficult problem facing the cash. First, a quick replacement of home appliances, and many types of products discontinued after the launch in 2012, and is difficult to guarantee the supply of related spare parts; Secondly, according to "three guarantees" provides after-sales service, "who sell, who responsible for ", but the reality is that business still dominated by sales and after-sales service can not really take responsibility, if there product quality issues, business, or will push manufacturers to consumers. If the case of manufacturers closed down, even if consumers find the businesses, merchants on the original promise is "Xin Youyu incompetent", hard cash.
Therefore, in addition to some good reputation, after-sales service network of strong, well-managed
Brand
Pledges made by reliable manufacturers outside, for the majority of "lifetime warranty" commitment, consumers should be vigilant. Currently, some localities have begun to introduce the enactment of laws and regulations prohibit such unrealistic and irresponsible life-long commitment.
In fact, the warranty service is not free. According to manufacturers revealed that each air conditioning service maintenance costs about the price of 1% 3% 2-year warranty period to 3 years. If the extension 1 times, failure rates and maintenance costs will increase exponentially. Some power companies do not make a commitment to uncontrolled, and finally because of cost pressures can not be honored. Some ultra-long-term corporate commitment to complete warranty service is a marketing strategy, only the immediate sellers, regardless of the long-term responsibility, which in fact is also a fraud.
In the home appliance industry, the over-commitment is not new.
TV
,
Water heater
Industry, there have been 8 years warranty, 10 years or lifetime warranty commitment, but commitment or closing down some businesses, or merger, the original one after the commitment to become "empty promise."
Not long ago, there was news that the departments concerned the enactment of the "appliances service" state
Standard
National Standards Commission has been submitted for approval. And may the year promulgated. Although we still do not know the contents of this standard, however, to regulate the standard introduction of the service is very necessary. To stop appliance service on the blind "competition" so that
Appliance Service
Go home appliance industry standard has become urgent problem.
