subject: What Happens If My Freight Isn't Ready For Pickup? [print this page] It happens much more frequently than new customers to using a courier service might realize, not having delivery ready for a pickup time. This is a common that all couriers have to deal with, and there are many different events which might bring this about. The way this is going to be dealt with is going to be different all the time, and you'd be hard pressed to find two Kansas City Delivery Service companies that dealt with these situations in exactly the same way, as each is going to be attempting to do their best to reduce their own losses in the situation and still provide as much customer satisfaction as they possibly can.
It's usually not going to be much more than an apology, which some customers find somewhat shocking, but the truth is that during certain times of the year, such as when the weather is bad or when there are massive backlogs on courier shipments due to the holiday season, that it becomes all but impossible to have every order ready for pickup all the time. This isn't necessarily the case if a shipment isn't ready for pickup until far after its initially projected pickup time, but in the case where it is only a little bit late then this is going to be the usual reaction.
There are companies out there which guarantee their pickup times. Some companies will have those guarantees protected by a multitude of fine print clauses which describe situations like the ones listed above which are usually responsible for a pickup not being ready at the scheduled time. However, there are other couriers which will always make good on their guarantees, either offering a credit to your courier account or even a full refund in the event that they don't have your package ready for the scheduled pickup. There aren't many couriers like that out there, but those that are make their success by building on a top notch reputation for excellence, and so they are willing to pay when they can't live up to that reputation. If you have a courier like this in your area, it may be worth doing business with them. There is a good chance that their regular rates might be slightly higher than that of some of their competitors, but they clearly have enough faith in their own service that you know that price is going to get you reliable service most of the time.
