subject: Parcel delivery companies raise their game to meet demand for ‘just in time' service [print this page] Parcel delivery companies raise their game to meet demand for just in time' service
Industry and commerce operate increasingly today on a just in time' basis. This means that companies try to keep a minimum amount of money tied up in stock at all times, because having it sitting on a warehouse shelf means that stock is not doing what it needs to do earning money by changing hands.
Equally, this means that a late, or even missed, delivery can result in a firm losing business, because an item was not in stock at a time when it was required. In order to adapt to the challenges which this approach presents, parcel delivery and courier companies have had to adjust their own ways of working, so that they can deliver items exactly when a customer needs them.
In many cases, that means making smaller deliveries more regularly, so that a customer can meet short-term fluctuations in demand, yet also satisfy a customer who may just have the misfortune to request an item immediately after the last one has been sold. It means that a courier company must be sure to deliver parcels as promised, otherwise it runs the risk of losing business.
On the other hand, a parcel delivery service, whether it be just a small, local concern or a worldwide shipping operation, has to be realistic about the services it offers. It is no use promising a customer a same-day delivery unless it can realistically be achieved. Such a failure is bound to reflect badly on the company, and almost certainly result in that potential client going elsewhere in future.
A business's need for just in time delivery is, naturally, far greater than an individual's. So a parcel delivery company has to be sufficiently flexible in its operations to be able to balance both these sets of competing demands. Offering an express delivery service will require more resources than a standard parcel delivery option, but there is clearly a great deal of business to be gained by being able to offer a tiered level of service, as long as it meet the requirements of these contrasting types of client.
Equally, home delivery providers must show that they can be responsive to their individual clients' needs by offering, where possible, a delivery time which fits in with the recipient's other commitments. A parcel delivery service which succeeds in the just in time' era is one which successfully balances all these commitments, and does not see them as competing with each other, rather each as a separate business opportunity.
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