subject: How Does Predictive Dialer Software Boost Your Productivity? [print this page] Many people are not fully aware about predictive dialer software. In fact, this particular software is commonly used by call centers and telemarketing companies. Besides, it is also used during political campaigns. A predictive dialer is actually a computerized system which makes calls automatically on behalf of the operators. This system is able to extract the telephone numbers from the database. It can work well on both single line and multiple lines. By using this system, the operators are able to interact with the customers and update their information efficiently.
In order to utilize the predictive dialer software, you need to invest a lump sum of money. Is it really worthwhile for you to do so? Can it really help to increase the productivity of your company? Let's read on. I am going to share with you how this software works.
For those companies who make heavy phone calls every day, they are required to hire many operators to get the job done. In fact, if everything is done manually, the operators find it hard to dial the phones every time. It is indeed a tiring job to dial hundreds of phone numbers. By getting predictive dialer software, your operators are not required to dial the numbers anymore. The new system will automatically dial the telephone numbers and the operators will be informed when there are live connections. They can talk to the customers directly and focus on updating the information or doing sales. They don't need to waste their time looking for contact details. This will make their jobs easier and they can complete the tele-conversations in a more efficient manner. At the same time, the time saved from dialing can be used to make more phone calls. For telemarketers, if they can increase the number of calls daily, they will stand higher chance to increase their sales. For data collectors, they can collect more data and their productivity is increased.
Nowadays, due to technology advancement, the latest version of this software is offering more special features. It comes with auto dialing, advanced voice messaging and recording technology. For instance, when calls are made to customers, the recorded message will lead the customers to the purpose of calling. The customers will then be requested to stay on the line before the telemarketers pick up the calls. This will help to give a good intro to the potential customers. The telemarketers do not need to repeat the same statement each time they talk.
This particular software can be used as a useful tool to evaluate your employees. This dialer can help to gather statistics. You can check the connection rates, average duration for each call, percentage of closing sales, etc. from time to time. You can evaluate the performance of your staff easily. Besides, you can also know whether your promotional activities are successful or not.
To sum up, this special telephone computer system has really made the job of the operator or the telemarketer easier. In order to boost the productivity of your company, you should start getting this software to increase your sales.
