subject: High packaging costs Return Policy Terms Overlord a little scary - appliance store, Gome - HC network appliance industry-hc360 [print this page] High packaging costs Return Policy Terms Overlord a little scary - appliance store, Gome - HC network appliance industry-hc360
Warranty clearly states: "Since the products sold within 7 days from the date of the performance failure occurs, consumers can choose to return, replacement or repair." Some appliance manufacturers and merchants in order to meet the needs of market competition, but also have extended the Returns of the time. In the regulations and the manufacturers promise for consumers Returns supposed to be guaranteed, the reporter found that the consumers should really enjoy this
Service
Is not easy, because manufacturers are required to be formidable high packaging cost threshold. Consumers the question: Returns experience high packaging costs A
Washing machine
Machine packing charges to account for half the price, this thing sounds terrifying, but it is such an incredible thing and allows the consumer Miss Meng Henan met. Miss Meng recently to the newspaper
Complaints
Said she to more than 600 yuan this year, the price of 51 bought a special automatic washing machine, had not wanted to use only three days, washing machine and a drying feature is broken. Replacement to the store made her request, stores the same special machine has been sold out refused, and only agreed to fix, no fix can be repaired twice. So, Miss Meng demands the return, promised not think stores Daoshi very happy, but the packaging is made to keep intact, or would pay 300 yuan for packing expenses. Miss Meng said that box had been sold to receive waste products, and store packing charges raised too high, she could not accept. But the store insisted on packing charges 300 yuan a little Less, saying that manufacturers unified regulations. Helpless, Miss Meng had to give up the idea of return. She told reporters, plus a little cardboard boxes on a foam board, then how can the value of 300 yuan? As with Miss Meng, Hunan Loudi Jiangshan also suffered a high consumer packaging fee of problem. Mr. Jiang buy a new
Refrigerator
Some quality, he demand a replacement, but can not provide boxes as being out of the 200 merchants packaging costs, there is no room for compromise. Mr. Jiang told reporters that the price of the refrigerator only 1,400 yuan, 200 yuan packaging costs have to, it is too unreasonable, not to mention when the business had already promised to buy "quality problems, 7 days unconditional return policy", now we want to change goods, and business has argued that "unconditional return policy is for deliveries not to say that do not box." Finally, Mr. Jiang put forward a new refrigerator for not packing, in order to offset the original packaging, may still be business as "boxes can only be one on one" as an excuse to refused. The weather getting hotter and hotter, there is no refrigerator is inconvenient, Mr. Jiang had paid in accordance with the requirements of business 200 packaging fee. News from China
Consumers Association
Learned Returns charge exorbitant packaging fees, has become a hot consumer complaints, and because some businesses excuses law does not specify, so that such disputes have become difficult mediation. 's Survey: Returns package fee income is norm Packaging fee for the issue, the reporter conducted a survey and found that packaging fees charged Returns prevailing industry has become the unspoken rules. A home appliance store in Beijing, journalists at the reception unexpectedly found a package in the store return policy listed in schedule of fees, the content display:
Mobile
, Digital products, small household appliances, packing charges generally 10 to 15 dollars, heater, refrigerator, washing machine, TV,
Air conditioning
The packing fee is generally about 200 yuan, while the large box of charges is even higher, reaching 300 to 400 yuan. States United States
And Suning relevant person in charge when they interviewed said that when the charged packing fees Returns guild regulations, all manufacturers are packing provisions to charge fees, they are just collecting it, as to how much, in accordance with the provisions of the manufacturers . Konka service officials said, Konka 42-inch LCD TV box worth 200 yuan, when consumers to proceed with returns if they can not provide a complete package, you must pay 200 yuan for packing expenses. When asked why a box so expensive, the service said this is the company's unified regulations and said Konka's packaging materials used are imported.
