subject: What To Do If You Receive A Defective Electric Cigarette [print this page] Electric cigarettes, just like any other products, can occasionally arrive at your door with a problem. Although this is not very common, it does happen. Electric cigarettes are a relatively new product and most of the bugs have already been worked out of them. However, problems do seem to be more common is cheaper made electric cigarettes and this is why it is important to purchase a well know, well made brand. You should be able to find out on line what the most reliable electric cigarette brands are. What is also important are the return and replacement policies are at the website where you order your e cigarette.
Some electric cigarette distributors offer better quality return and replacement services than others. Before you order from any website, read over these policies just so you will know what your options are if you were to receive a defective product or if your product stops working prematurely. Some companies require that you contact them within a certain length of time if you wish to return your product for any reason. Some websites will have a phone number or contact form where you can speak with someone or leave a message if you are having a problem. A good company will respond to your contact as quickly as possible and give you full instructions as to how to proceed with returning your product or having it replaced free of charge.
Some parts of your electric cigarette might be covered under a company replacement policy and some may not. It is important to always follow the operating instructions very carefully and use care with storing and using your electric cigarette. Most reliable electric cigarette distributors know that the product is new to most of their users and should be more than willing to help you in any way possible to determine if you are not doing something correctly or if your device is truly defective,
When you use your e cigarette correctly and take proper care of it, it should work for the specified amount of time stated if it is a disposable and no parts should need to be replaced on a rechargeable e cigarette prematurely if handled correctly. However, if your product will not work in the way you believe it should be, do not hesitate to contact your supplier and ask questions or request a replacement if you are responding in the suggested length of time after your initial purchase.
