subject: Consumer Complaints Are Complaints Top The List Of New Trends In Home Appliances - Home Appliances [print this page] Profile picture As consumers and production Sell Enterprises in the information, time and other conditions not on the decision of the consumer rights is a necessary process of careful and patient. LI appeal to all consumers in the hunting could lift "Water" should try to shop around before goods, choose high credibility, good market reputation of enterprise products at the same time we must take good care of all the relevant instruments, including warranty, invoices and computer small notes, so as to avoid or reduce possible future trouble.
For Shenzhen 2010, to "big new market
Service "As the theme of" 3? 15 "series of activities, City Council
Complaints Minister Li Hong in the interview with this reporter, said that this is the institutional reform of Shenzhen, the market established by the new Administration for the first time for the "3? 15" series. Theme of "big market," expressed the economic development of Shenzhen to meet the international requirements of a large new market's "five reunification" of the work of new ideas, and the "new service" is consistent with the Consumers Association's "Consumer and service "theme, but also highlights the new functions of government services highlighted by the concept.
Hot spots:Appliances top the list of complaints
According to the Consumer Council in 2009, Shenzhen, and in January 2010 complaint statistics, household
Electronic Electrical class and household machinery products remained the complaint hot, in which household electrical and electronic products in January 2010 a complaint number of the chain in December 2009 fell 7.02%, domestic machinery products in January 2010 a complaint number of the chain in December 2009 growth of 11.11%. Li Hong said
Mobile As has been widely used in home electronics products, was ranked the number of complaints the top of each single commodity is the result of a large number of manufacturers produce good and bad management at the same time due to enter the market. She called the manufacturer to further strengthen its quality management system, not as a result of the blind pursuit of production credit consumers and businesses a double loss.
Trends:Services and online shopping Consumer data services and online shopping complaints rise to become a new trend this year, consumer rights protection. As a result of climatic and other reasons
Home Appliances Products (such as Heater
, Air conditioning, etc.) and hot stage, will greatly test the market manufacturers and service level of predictive ability. According to Li Hong introduced some time ago caused the sudden cooling of electric heaters out of stock, there is some lack of business because of market forecasts, reserves caused by inadequate delivery is not timely complaints; and after a lot of merchandise sales, followed by service became part of the ill-prepared the heavy burden of enterprises, resulting in sharp increase in the number of complaints. While the new online shopping convenient link in the sales of many, but a higher business service requirements, product description, transport and logistics, installation and use of guidance and other aspects of the work must be done more carefully in order to make consumption are "consumer confidence, understand the consumer."
