subject: PBX Auto Attendant - Performs Call Routing Efficiently [print this page] PBX Auto Attendant - Performs Call Routing Efficiently
Effective call management improves your business image and helps build up a strong customer base. Implementing the PBX auto attendant system in your small office enables efficient call routing and offers streamlined call management.
PBX Auto Attendant Calling Features
The auto attendant functions as a virtual receptionist that automatically manages and directs your business calls professionally, without the need for a live receptionist. When calls are made to your office, they are automatically attended to, and greeted with professional sounding greeting messages. Further, the advanced call routing facility helps to easily transfer calls to specific persons or departments. To carry out this function efficiently, the system offers a menu of options like dial by name, dial by extension, 1-4 digit extensions, group dialing and zero out to live operator.
Advanced Call Routing Features
It does not matter whether you are in the office, at home, or on the road the auto attendant routes all calls irrespective of the location. The important features that greatly support this function are:
Find me follow me With the find me follow me service, calls will be efficiently routed to your cell phones, home phones or any other given personal numbers to communicate with your callers even while on the move.
Voice mail service Calls will be routed to your phone's voicemail boxes, if the callers are unable to reach you when your line is busy. The voice messages are forwarded to pre-set personal email accounts, from which can be retrieved conveniently.
Minimum Infrastructure
By implementing the PBX auto attendant phone system, small business firms can focus more on their core tasks and avoid the expenses involved in appointing receptionists and other staff. No hardware or additional phone lines are necessary to implement the VoIP PBX auto attendant phone system An experienced service provider can set up the system using your existing phone line and a dedicated broadband connection.
