subject: Auto Attendant - Greets Your Callers Professionally [print this page] Auto Attendant - Greets Your Callers Professionally
The auto attendant is an integral feature of PBX phone systems. This advanced feature is meant to greet your callers professionally and thereby improve business productivity. The system is a great advantage for small businesses to enhance their business image easily and effectively.
Impressive Professional Sounding Greetings
Pre-recorded greeting messages are a prominent feature of the auto attendant. Calls are automatically attended to and callers are greeted in a professional manner. You can program the system to deliver personalized greetings and also customize messages to suit your needs. Different kinds of greetings can be played during official hours, outside office hours, weekends and holidays. The system is flexible too, and you are free to make alterations as your business grows. The auto attendant's professional handling of calls makes your business sound like a big corporate.
Meeting Caller Needs
The auto attendant is programmed to help call routing. Informational or directional messages guide your callers to forward calls to the desired extensions. Callers can select extensions to reach particular employees or departments using the menu of options they are presented with. These include dial by name, dial by extension or zero-out to live operator.
The auto attendant can handle multiple calls coming in simultaneously without giving off line busy' signals. If lines are busy, callers are directed to the voicemail system where they can leave voice messages and these are also forwarded to e-mail accounts. Unattended calls are also forwarded to designated personal numbers, including landlines and cell phones. All this helps customer needs to be dealt with promptly.
Auto Attendant - Benefits
Professional greetings help to improve your business image
You do not have to employ a live receptionist to deal with phone calls
You can save the time you would have to spend to take and direct calls
Eliminates busy signals
Responds to all incoming calls and connects them to the appropriate extension within your organization
Improves customer service
Reduces caller on-hold time
Your existing phone line and a broadband connection are all you need to set up the VoIP phone system in your small office. You can easily add on more lines to suit your needs and set up virtual offices in other locations without having to change your existing phone number with this system.
